Benjamin R. Cowan, Nadia Pantidi, David Coyle, Kellie Morrissey, Peter Clarke, Sara Al-Shehri, David Earley, & Natasha Bandeira (2017)
Proceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services, 1-12.
DOI: https://doi.org/10.1145/3098279.3098539
Abstract. Empirical study of why infrequent IPA users disengage — privacy concerns, social-context awkwardness, and frustration with mismatched mental models. The reference cited in voice-assistant adoption research and onboarding-design literature.
Tags: software voice-ui adoption