Textbook of Usability

Foundations of Usability (140)

Origins of the field, definitions, and the cognitive science underpinning interface design.

What Is Usability? (30)

Yvonne Rogers, Helen Sharp, & Jenny Preece (2023). Interaction Design; Beyond Human-Computer Interaction (6th ed). Wiley.

International Organization for Standardization (2019). ISO 9241-210:2019 Ergonomics of human-system interaction — Part 210: Human-centred design for interactive systems. ISO. https://www.iso.org/standard/77520.html

International Organization for Standardization (2019). ISO 9241-210; Ergonomics of human-system interaction — Part 210; Human-centred design for interactive systems. International Organization for Standardization. https://www.iso.org/standard/77520.html

Jenny Preece, Helen Sharp, & Yvonne Rogers (2019). Interaction Design; Beyond Human-Computer Interaction (5th ed). Wiley.

International Organization for Standardization (2018). ISO 9241-11:2018 Ergonomics of human-system interaction, Part 11, Usability: Definitions and concepts. International Organization for Standardization. https://www.iso.org/standard/63500.html

International Organization for Standardization (2018). ISO 9241-11; Ergonomics of human-system interaction — Part 11; Usability — Definitions and concepts. International Organization for Standardization. https://www.iso.org/standard/63500.html

Christopher D. Wickens, Justin G. Hollands, Simon Banbury, & Raja Parasuraman (2015). Engineering Psychology and Human Performance. Psychology Press. https://doi.org/10.4324/9781315665177

Martin G. Helander, Thomas K. Landauer, & Prasad V. Prabhu (2014). Handbook of Human-Computer Interaction (2nd ed). Elsevier.

Gavriel Salvendy (2012). Handbook of Human Factors and Ergonomics (4th ed). Wiley.

Julie A. Jacko (2012). The Human-Computer Interaction Handbook; Fundamentals, Evolving Technologies, and Emerging Applications (3rd ed). CRC Press.

International Organization for Standardization (2011). ISO/IEC 25010; Systems and software engineering — Quality models. International Organization for Standardization. https://www.iso.org/standard/35733.html

Donald A. Norman (2010). Living with Complexity. MIT Press.

Nigel Bevan (2009). What is the difference between the purpose of usability and user experience evaluation methods?. Proceedings of the Workshop UXEM'09 (Interact 2009), 1-4.

Alan Dix, Janet Finlay, Gregory D. Abowd, & Russell Beale (2003). Human-Computer Interaction (3rd ed). Pearson.

John M. Carroll (2003). HCI Models, Theories, and Frameworks; Toward a Multidisciplinary Science. Morgan Kaufmann.

Martin Maguire (2001). Context of use within usability activities. International Journal of Human-Computer Studies, 55(4), 453-483. https://doi.org/10.1006/ijhc.2001.0486

Thierry Bardini (2000). Bootstrapping; Douglas Engelbart, Coevolution, and the Origins of Personal Computing. Stanford University Press.

Alphonse Chapanis (1999). The Chapanis Chronicles: 50 Years of Human Factors Research, Education, and Design. Aegean Publishing, 256. https://archive.org/details/chapanischronicl0000chap

International Organization for Standardization (1999). ISO 13407; Human-centred design processes for interactive systems. International Organization for Standardization. https://www.iso.org/standard/21197.html

Michael A. Hiltzik (1999). Dealers of Lightning; Xerox PARC and the Dawn of the Computer Age. HarperBusiness.

Jakob Nielsen (1993). Usability Engineering. Morgan Kaufmann.

Ben Shneiderman (1987). Designing the user interface strategies for effective human-computer interaction. ACM SIGBIO Newsletter, 9(1), 6. https://doi.org/10.1145/25065.950626

Ben Shneiderman (1987). Designing the user interface strategies for effective human-computer interaction. ACM SIGBIO Newsletter, 9(1), 6. https://doi.org/10.1145/25065.950626

Ben Shneiderman (1980). Software Psychology; Human Factors in Computer and Information Systems. Winthrop Publishers.

Alan C. Kay & Adele Goldberg (1977). Personal dynamic media. Computer, 10(3), 31-41. https://doi.org/10.1109/C-M.1977.217672

Theodor H. Nelson (1965). Complex information processing; a file structure for the complex, the changing and the indeterminate. Proceedings of the 1965 20th National Conference, 84-100. https://doi.org/10.1145/800197.806036

Marshall McLuhan (1964). Understanding Media; The Extensions of Man. McGraw-Hill.

Douglas C. Engelbart (1962). Augmenting Human Intellect; A Conceptual Framework. SRI International. https://dougengelbart.org/content/view/138/

Kurt Lewin (1947). Frontiers in group dynamics; concept, method and reality in social science. Human Relations, 1(1), 5-41. https://doi.org/10.1177/001872674700100103

Vannevar Bush (1945). As we may think. The Atlantic Monthly, 176(1), 101-108. https://www.theatlantic.com/magazine/archive/1945/07/as-we-may-think/303881/

Human Perception (27)

Jeremy M. Wolfe, Keith R. Kluender, Dennis M. Levi, Linda M. Bartoshuk, Rachel S. Herz, Roberta Klatzky, & Daniel M. Merfeld (2023). Sensation and Perception. Oxford University Press, 544. https://global.oup.com/academic/product/sensation-and-perception-9780197663813

E. Bruce Goldstein & James R. Brockmole (2017). Sensation and Perception (10th ed). Cengage Learning.

Maureen C. Stone (2014). Color and Information. Microsoft Research Tutorial.

Robert Bringhurst (2013). The Elements of Typographic Style (4th ed). Hartley & Marks.

Colin Ware (2012). Information Visualization; Perception for Design (3rd ed). Morgan Kaufmann.

Jennifer Birch (2012). Worldwide prevalence of red-green color deficiency. Journal of the Optical Society of America A, 29(3), 313-320. https://doi.org/10.1364/JOSAA.29.000313

Marvin M. Chun, Julie D. Golomb, & Nicholas B. Turk-Browne (2011). A taxonomy of external and internal attention. Annual Review of Psychology, 62, 73-101. https://doi.org/10.1146/annurev.psych.093008.100427

Gustavo M. Machado, Manuel M. Oliveira, & Leandro A. F. Fernandes (2009). A physiologically-based model for simulation of color vision deficiency. IEEE Transactions on Visualization and Computer Graphics, 15(6), 1291-1298. https://doi.org/10.1109/TVCG.2009.113

Laurent Itti & Christof Koch (2001). Computational modelling of visual attention. Nature Reviews Neuroscience, 2(3), 194-203. https://doi.org/10.1038/35058500

Daniel J. Simons & Christopher F. Chabris (1999). Gorillas in our midst, sustained inattentional blindness for dynamic events. Perception, 28(9), 1059-1074. https://doi.org/10.1068/p281059

Keith Rayner (1998). Eye movements in reading and information processing; 20 years of research. Psychological Bulletin, 124(3), 372-422. https://doi.org/10.1037/0033-2909.124.3.372

Ronald A. Rensink, J. Kevin O'Regan, & James J. Clark (1997). To see or not to see: The need for attention to perceive changes in scenes. Psychological Science, 8(5), 368-373. https://doi.org/10.1111/j.1467-9280.1997.tb00427.x

Cynthia A. Brewer (1994). Color use guidelines for mapping and visualization. Visualization in Modern Cartography (MacEachren & Taylor, eds.), 123-147.

Jeremy M. Wolfe (1994). Guided search 2.0; a revised model of visual search. Psychonomic Bulletin and Review, 1(2), 202-238. https://doi.org/10.3758/BF03200774

David C. Van Essen, Charles H. Anderson, & Daniel J. Felleman (1992). Information Processing in the Primate Visual System: An Integrated Systems Perspective. Science, 255(5043), 419-423. https://doi.org/10.1126/science.1734518

William W. Gaver (1991). Technology affordances. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 79-84. https://doi.org/10.1145/108844.108856

Jeremy M. Wolfe, Kyle R. Cave, & Susan L. Franzel (1989). Guided Search; an alternative to the feature integration model for visual search. Journal of Experimental Psychology; Human Perception and Performance, 15(3), 419-433. https://doi.org/10.1037/0096-1523.15.3.419

James J. Gibson (1986). The Ecological Approach to Visual Perception. Lawrence Erlbaum Associates.

Christof Koch & Shimon Ullman (1985). Shifts in selective visual attention; towards the underlying neural circuitry. Human Neurobiology, 4(4), 219-227. https://authors.library.caltech.edu/40368/

William S. Cleveland & Robert McGill (1985). Graphical perception and graphical methods for analyzing scientific data. Science, 229(4716), 828-833. https://doi.org/10.1126/science.229.4716.828

David Marr (1982). Vision; A Computational Investigation into the Human Representation and Processing of Visual Information. W. H. Freeman.

Anne Treisman & Garry Gelade (1980). A feature-integration theory of attention. Cognitive Psychology, 12(1), 97-136. https://doi.org/10.1016/0010-0285(80)90005-5

James J. Gibson (1979). The Ecological Approach to Visual Perception. Houghton Mifflin, 332. https://www.routledge.com/The-Ecological-Approach-to-Visual-Perception-Classic-Edition/Gibson/p/book/9781848725782

Josef Albers (1963). Interaction of Color. Yale University Press.

Johannes Itten (1961). The Art of Color. Otto Maier; English ed. John Wiley 1973.

George Sperling (1960). The information available in brief visual presentations.. Psychological Monographs: General and Applied, 74(11), 1-29. https://doi.org/10.1037/h0093759

Hermann von Helmholtz (1867). Handbuch der physiologischen Optik (Handbook of Physiological Optics). Voss; English ed. Optical Society of America 1924.

Memory and Cognitive Load (32)

Christopher D. Wickens, Justin G. Hollands, Simon Banbury, & Raja Parasuraman (2021). Engineering Psychology and Human Performance (5th ed). Routledge.

John Dunlosky, Katherine A. Rawson, Elizabeth J. Marsh, Mitchell J. Nathan, & Daniel T. Willingham (2013). Improving students' learning with effective learning techniques; promising directions from cognitive and educational psychology. Psychological Science in the Public Interest, 14(1), 4-58. https://doi.org/10.1177/1529100612453266

John Sweller, Paul Ayres, & Slava Kalyuga (2011). Cognitive Load Theory. Springer.

Nelson Cowan (2010). The magical mystery four; how is working memory capacity limited, and why?. Current Directions in Psychological Science, 19(1), 51-57. https://doi.org/10.1177/0963721409359277

Richard E. Mayer (2009). Multimedia Learning (2nd ed). Cambridge University Press.

Henry L. Roediger III & Jeffrey D. Karpicke (2006). The power of testing memory; basic research and implications for educational practice. Perspectives on Psychological Science, 1(3), 181-210. https://doi.org/10.1111/j.1745-6916.2006.00012.x

Larry R. Squire (2004). Memory systems of the brain; a brief history and current perspective. Neurobiology of Learning and Memory, 82(3), 171-177. https://doi.org/10.1016/j.nlm.2004.06.005

Fred Paas, Alexander Renkl, & John Sweller (2003). Cognitive load theory and instructional design; recent developments. Educational Psychologist, 38(1), 1-4. https://doi.org/10.1207/S15326985EP3801_1

Richard E. Mayer & Roxana Moreno (2003). Nine ways to reduce cognitive load in multimedia learning. Educational Psychologist, 38(1), 43-52. https://doi.org/10.1207/S15326985EP3801_6

Nelson Cowan (2001). The magical number 4 in short-term memory: A reconsideration of mental storage capacity. Behavioral and Brain Sciences, 24(1), 87-114. https://doi.org/10.1017/s0140525x01003922

Alan Baddeley (2000). The episodic buffer; a new component of working memory?. Trends in Cognitive Sciences, 4(11), 417-423. https://doi.org/10.1016/S1364-6613(00)01538-2

John Sweller, Jeroen J. G. van Merrienboer, & Fred G. W. C. Paas (1998). Cognitive Architecture and Instructional Design. Educational Psychology Review, 10(3), 251-296. https://doi.org/10.1023/a:1022193728205

K. Anders Ericsson & Walter Kintsch (1995). Long-term working memory. Psychological Review, 102(2), 211-245. https://doi.org/10.1037/0033-295X.102.2.211

Robert A. Bjork (1994). Memory and metamemory considerations in the training of human beings. Metacognition; Knowing About Knowing (Metcalfe & Shimamura, eds.), 185-205.

Jerome S. Bruner (1990). Acts of Meaning. Harvard University Press.

Mihaly Csikszentmihalyi (1990). Flow; The Psychology of Optimal Experience. Harper and Row.

John Sweller (1988). Cognitive Load During Problem Solving: Effects on Learning. Cognitive Science, 12(2), 257-285. https://doi.org/10.1207/s15516709cog1202_4

Donald A. Norman (1983). Some observations on mental models. Mental Models (D. Gentner & A. L. Stevens, Eds.), 7-14. https://www.taylorfrancis.com/books/edit/10.4324/9781315802725/mental-models-dedre-gentner-albert-stevens

Philip N. Johnson-Laird (1983). Mental Models: Towards a Cognitive Science of Language, Inference, and Consciousness. Harvard University Press, 528. https://archive.org/details/mentalmodelstowa0000john

John R. Anderson (1982). Acquisition of cognitive skill. Psychological Review, 89(4), 369-406. https://doi.org/10.1037/0033-295X.89.4.369

Lev S. Vygotsky (1978). Mind in Society; The Development of Higher Psychological Processes. Harvard University Press.

Alan D. Baddeley & Graham Hitch (1974). Working Memory. Psychology of Learning and Motivation, 47-89. https://doi.org/10.1016/s0079-7421(08)60452-1

Herbert A. Simon (1974). How big is a chunk? By combining data from several experiments, a basic human memory unit can be identified and measured. Science, 183(4124), 482-488. https://doi.org/10.1126/science.183.4124.482

William G. Chase & Herbert A. Simon (1973). Perception in chess. Cognitive Psychology, 4(1), 55-81. https://doi.org/10.1016/0010-0285(73)90004-2

Endel Tulving (1972). Episodic and semantic memory. Organization of Memory (Tulving & Donaldson, eds.), 381-403.

Fergus I. M. Craik & Robert S. Lockhart (1972). Levels of processing; a framework for memory research. Journal of Verbal Learning and Verbal Behavior, 11(6), 671-684. https://doi.org/10.1016/S0022-5371(72)80001-X

Fergus I.M. Craik & Robert S. Lockhart (1972). Levels of processing: A framework for memory research. Journal of Verbal Learning and Verbal Behavior, 11(6), 671-684. https://doi.org/10.1016/s0022-5371(72)80001-x

Richard C. Atkinson & Richard M. Shiffrin (1968). Human memory; a proposed system and its control processes. The Psychology of Learning and Motivation (Spence & Spence, eds.), 2, 89-195.

George A. Miller, Eugene Galanter, & Karl H. Pribram (1960). Plans and the Structure of Behavior. Henry Holt and Co..

Lloyd Peterson & Margaret Jean Peterson (1959). Short-term retention of individual verbal items.. Journal of Experimental Psychology, 58(3), 193-198. https://doi.org/10.1037/h0049234

George A. Miller (1956). The magical number seven, plus or minus two: Some limits on our capacity for processing information.. Psychological Review, 63(2), 81-97. https://doi.org/10.1037/h0043158

Hermann Ebbinghaus (1885). Über das Gedächtnis (Memory; A Contribution to Experimental Psychology). Duncker and Humblot; English ed. Dover 1964.

Attention and Decision-Making (34)

Gloria Mark, Stephen Voida, & Armand Cardello (2012). A pace not dictated by electrons; an empirical study of work without email. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 555-564. https://doi.org/10.1145/2207676.2207754

Daniel Kahneman (2011). Thinking, Fast and Slow. Farrar, Straus and Giroux, 499. https://www.penguinrandomhouse.com/books/89308/thinking-fast-and-slow-by-daniel-kahneman/

Keith E. Stanovich (2011). Rationality and the Reflective Mind. Oxford University Press.

Shamsi T. Iqbal & Brian P. Bailey (2010). Oasis; a framework for linking notification delivery to the perceptual structure of goal-directed tasks. ACM Transactions on Computer-Human Interaction, 17(4), 1-28. https://doi.org/10.1145/1879831.1879833

Richard H. Thaler & Cass R. Sunstein (2009). Nudge; Improving Decisions About Health, Wealth, and Happiness. Penguin.

Christopher D. Wickens (2008). Multiple Resources and Mental Workload. Human Factors: The Journal of the Human Factors and Ergonomics Society, 50(3), 449-455. https://doi.org/10.1518/001872008x288394

Gary A. Klein (2008). Naturalistic decision making. Human Factors, 50(3), 456-460. https://doi.org/10.1518/001872008X288385

Gloria Mark, Daniela Gudith, & Ulrich Klocke (2008). The cost of interrupted work; more speed and stress. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 107-110. https://doi.org/10.1145/1357054.1357072

Jonathan St. B. T. Evans (2008). Dual-processing accounts of reasoning, judgment, and social cognition. Annual Review of Psychology, 59, 255-278. https://doi.org/10.1146/annurev.psych.59.103006.093629

Richard H. Thaler & Cass R. Sunstein (2008). Nudge: Improving Decisions About Health, Wealth, and Happiness. Yale University Press, 304. https://yalebooks.yale.edu/book/9780300262285/nudge/

Paul Slovic, Melissa L. Finucane, Ellen Peters, & Donald G. MacGregor (2007). The affect heuristic. European Journal of Operational Research, 177(3), 1333-1352. https://doi.org/10.1016/j.ejor.2005.04.006

Jeanne Nakamura & Mihaly Csikszentmihalyi (2002). The concept of flow. Handbook of Positive Psychology (Snyder & Lopez, eds.), 89-105.

George Loewenstein, Elke U. Weber, Christopher K. Hsee, & Ned Welch (2001). Risk as feelings. Psychological Bulletin, 127(2), 267-286. https://doi.org/10.1037/0033-2909.127.2.267

Gerd Gigerenzer & Reinhard Selten (2001). Bounded Rationality; The Adaptive Toolbox. MIT Press.

Sheena S. Iyengar & Mark R. Lepper (2000). When choice is demotivating: Can one desire too much of a good thing?. Journal of Personality and Social Psychology, 79(6), 995-1006. https://doi.org/10.1037/0022-3514.79.6.995

Daniel J Simons & Christopher F Chabris (1999). Gorillas in Our Midst: Sustained Inattentional Blindness for Dynamic Events. Perception, 28(9), 1059-1074. https://doi.org/10.1068/p281059

Gary A. Klein (1998). Sources of Power; How People Make Decisions. MIT Press.

Caroline E. Zsambok & Gary A. Klein (1997). Naturalistic Decision Making. Lawrence Erlbaum Associates.

Edwin Hutchins (1995). Cognition in the Wild. MIT Press.

Stephen Kaplan (1995). The restorative benefits of nature: Toward an integrative framework. Journal of Environmental Psychology, 15(3), 169-182. https://doi.org/10.1016/0272-4944(95)90001-2

Antonio R. Damasio (1994). Descartes' Error; Emotion, Reason, and the Human Brain. G. P. Putnam's Sons.

Michael I. Posner & Steven E. Petersen (1990). The attention system of the human brain. Annual Review of Neuroscience, 13, 25-42. https://doi.org/10.1146/annurev.ne.13.030190.000325

Gary A. Klein (1989). Recognition-primed decisions. Advances in Man-Machine Systems Research (Rouse, ed.), 5, 47-92.

Edward L. Deci & Richard M. Ryan (1985). Intrinsic Motivation and Self-Determination in Human Behavior. Plenum Press.

Larry Tesler (1985). Tesler's Law of the Conservation of Complexity. SmugMug / interactions article reproduced from Tesler papers. https://www.tesler.us/articles/conservation

Walter J. Doherty & Ahrvind J. Thadhani (1982). The economic value of rapid response time. IBM Technical Report GE20-0752-0.

Anne M. Treisman & Garry Gelade (1980). A feature-integration theory of attention. Cognitive Psychology, 12(1), 97-136. https://doi.org/10.1016/0010-0285(80)90005-5

Michael I. Posner (1980). Orienting of attention. Quarterly Journal of Experimental Psychology, 32(1), 3-25. https://doi.org/10.1080/00335558008248231

Amos Tversky & Daniel Kahneman (1974). Judgment under Uncertainty: Heuristics and Biases. Science, 185(4157), 1124-1131. https://doi.org/10.1126/science.185.4157.1124

D. E. Broadbent (1958). Perception and communication.. Pergamon Press. https://doi.org/10.1037/10037-000

H. A. Simon (1956). Rational choice and the structure of the environment.. Psychological Review, 63(2), 129-138. https://doi.org/10.1037/h0042769

Ray Hyman (1953). Stimulus information as a determinant of reaction time.. Journal of Experimental Psychology, 45(3), 188-196. https://doi.org/10.1037/h0056940

W. E. Hick (1952). On the Rate of Gain of Information. Quarterly Journal of Experimental Psychology, 4(1), 11-26. https://doi.org/10.1080/17470215208416600

N. H. Mackworth (1948). The Breakdown of Vigilance during Prolonged Visual Search. Quarterly Journal of Experimental Psychology, 1(1), 6-21. https://doi.org/10.1080/17470214808416738

Motor Control and Fitts's Law (17)

Errol R. Hoffmann (2013). Which Version/Variation of Fitts' Law? A Critique of Information-Theory Models. Journal of Motor Behavior, 45(3), 205-215. https://doi.org/10.1080/00222895.2013.778815

Xiaojun Bi, Yang Li, & Shumin Zhai (2013). FFitts law; modeling finger touch with Fitts' law. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1363-1372. https://doi.org/10.1145/2470654.2466180

Géry Casiez, Daniel Vogel, Ravin Balakrishnan, & Andy Cockburn (2008). The impact of control-display gain on user performance in pointing tasks. Human-Computer Interaction, 23(3), 215-250. https://doi.org/10.1080/07370020802278163

R. William Soukoreff & I. Scott MacKenzie (2004). Towards a standard for pointing device evaluation; perspectives on 27 years of Fitts' law research in HCI. International Journal of Human-Computer Studies, 61(6), 751-789. https://doi.org/10.1016/j.ijhcs.2004.09.001

International Organization for Standardization (2000). ISO 9241-9:2000 Ergonomic requirements for office work with visual display terminals, Part 9: Requirements for non-keyboard input devices. International Organization for Standardization. https://www.iso.org/standard/30030.html

Michael Bohan & Barbara S. Chaparro (1998). To click or not to click; a comparison of two target-selection methods for HCI. Proceedings of the 1998 ACM Conference on Computer-Human Interaction (CHI '98), 48(7), 1018-1022. https://doi.org/10.1145/286498.286707

Johnny Accot & Shumin Zhai (1997). Beyond Fitts' law. Proceedings of the ACM SIGCHI Conference on Human factors in computing systems, 295-302. https://doi.org/10.1145/258549.258760

Johnny Accot & Shumin Zhai (1997). Beyond Fitts' law; models for trajectory-based HCI tasks. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 295-302. https://doi.org/10.1145/258549.258760

Réjean Plamondon & Adel M. Alimi (1997). Speed/accuracy trade-offs in target-directed movements. Behavioral and Brain Sciences, 20(2), 279-303. https://doi.org/10.1017/S0140525X97001441

I. Scott MacKenzie (1992). Fitts' Law as a Research and Design Tool in Human-Computer Interaction. Human–Computer Interaction, 7(1), 91-139. https://doi.org/10.1207/s15327051hci0701_3

I. Scott MacKenzie & William Buxton (1992). Extending Fitts' law to two-dimensional tasks. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '92), 219-226. https://doi.org/10.1145/142750.142794

David E. Meyer, Richard A. Abrams, Sylvan Kornblum, Charles E. Wright, & J. E. Keith Smith (1988). Optimality in human motor performance; ideal control of rapid aimed movements. Psychological Review, 95(3), 340-370. https://doi.org/10.1037/0033-295X.95.3.340

Yves Guiard (1987). Asymmetric Division of Labor in Human Skilled Bimanual Action. Journal of Motor Behavior, 19(4), 486-517. https://doi.org/10.1080/00222895.1987.10735426

Richard A. Schmidt, Howard Zelaznik, Brian Hawkins, James S. Frank, & John T. Quinn Jr. (1979). Motor-output variability; a theory for the accuracy of rapid motor acts. Psychological Review, 86(5), 415-451. https://doi.org/10.1037/0033-295X.86.5.415

A. T. Welford (1968). Fundamentals of Skill. Methuen.

Paul M. Fitts (1954). The information capacity of the human motor system in controlling the amplitude of movement.. Journal of Experimental Psychology, 47(6), 381-391. https://doi.org/10.1037/h0055392

Claude E. Shannon (1948). A mathematical theory of communication. Bell System Technical Journal, 27(3), 379-423. https://doi.org/10.1002/j.1538-7305.1948.tb01338.x

Laws and Models (121)

Predictive models, design heuristics, and laws borrowed from architecture, aviation and engineering.

The Model Human Processor (14)

John E. Laird (2012). The Soar Cognitive Architecture. MIT Press.

John R. Anderson (2007). How Can the Human Mind Occur in the Physical Universe?. Oxford University Press. https://doi.org/10.1093/acprof:oso/9780195324259.001.0001

John R. Anderson, Daniel Bothell, Michael D. Byrne, Scott Douglass, Christian Lebiere, & Yulin Qin (2004). An integrated theory of the mind. Psychological Review, 111(4), 1036-1060. https://doi.org/10.1037/0033-295X.111.4.1036

John R. Anderson, Daniel Bothell, Michael D. Byrne, Scott Douglass, Christian Lebiere, & Yulin Qin (2004). An integrated theory of the mind. Psychological Review, 111(4), 1036-1060. https://doi.org/10.1037/0033-295X.111.4.1036

Bonnie E. John (2003). Information Processing and Skilled Behavior. HCI Models, Theories, and Frameworks, 55-101. https://doi.org/10.1016/b978-155860808-5/50004-6

John R. Anderson & Christian Lebiere (1998). The Atomic Components of Thought. Lawrence Erlbaum Associates.

David E. Meyer & David E. Kieras (1997). A computational theory of executive cognitive processes and multiple-task performance; Part 1. Basic mechanisms. Psychological Review, 104(1), 3-65. https://doi.org/10.1037/0033-295X.104.1.3

Allen Newell (1992). Précis of<i>Unified theories of cognition</i>. Behavioral and Brain Sciences, 15(3), 425-437. https://doi.org/10.1017/s0140525x00069478

Allen Newell (1990). Unified Theories of Cognition. Harvard University Press.

Christopher D. Wickens (1984). Processing resources in attention. Varieties of Attention (Parasuraman & Davies, eds.), 63-102.

Stuart K. Card, Thomas P. Moran, & Allen Newell (1983). The Psychology of Human-Computer Interaction. Lawrence Erlbaum Associates, 469. https://www.routledge.com/The-Psychology-of-Human-Computer-Interaction/Card-Moran-Newell/p/book/9780898598599

Donald A. Norman & Daniel G. Bobrow (1975). On data-limited and resource-limited processes. Cognitive Psychology, 7(1), 44-64. https://doi.org/10.1016/0010-0285(75)90004-3

Allen Newell & Herbert A. Simon (1972). Human Problem Solving. Prentice-Hall.

Herbert A. Simon (1969). The Sciences of the Artificial. MIT Press.

GOMS and the Keystroke-Level Model (13)

Alonso H. Vera, Roger W. Remington, Michael P. Matessa, & Michael J. Freed (2005). Embodying cognition; a unified framework for human-computer interaction. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '05), 379-388.

Bonnie E. John, Konstantine Prevas, Dario D. Salvucci, & Ken Koedinger (2004). Predictive human performance modeling made easy. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 455-462. https://doi.org/10.1145/985692.985750

David E. Kieras (2003). Model-based evaluation. The Human-Computer Interaction Handbook (J. A. Jacko & A. Sears, Eds.), 1139-1151. https://web.eecs.umich.edu/~kieras/docs/TA_Modeling/Model-based_eval.pdf

David E. Kieras & David E. Meyer (1997). Computational models of cognition and perception for human-computer interaction. Cognitive Science and Technology Series (Mahwah, NJ), 5-50.

Bonnie E. John & David E. Kieras (1996). The GOMS family of user interface analysis techniques. ACM Transactions on Computer-Human Interaction, 3(4), 320-351. https://doi.org/10.1145/235833.236054

Bonnie E. John & David E. Kieras (1996). The GOMS family of user interface analysis techniques; comparison and contrast. ACM Transactions on Computer-Human Interaction, 3(4), 320-351. https://doi.org/10.1145/235833.236054

Peter Haunold & Werner Kuhn (1994). A keystroke level analysis of a graphics application; manual map digitizing. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 337-343. https://doi.org/10.1145/259963.260398

Wayne Gray, Bonnie John, & Michael Atwood (1993). Project Ernestine: Validating a GOMS Analysis for Predicting and Explaining Real-World Task Performance. Human-Computer Interaction, 8(3), 237-309. https://doi.org/10.1207/s15327051hci0803_3

Bonnie E. John (1988). Contributions to engineering models of human-computer interaction. Doctoral dissertation, Carnegie Mellon University. https://kilthub.cmu.edu/articles/journal_contribution/Contributions_to_engineering_models_of_human-computer_interaction/6717092

David E. Kieras (1988). Towards a Practical GOMS Model Methodology for User Interface Design. Handbook of Human-Computer Interaction, 135-157. https://doi.org/10.1016/b978-0-444-70536-5.50012-9

Stuart K. Card & Thomas P. Moran (1986). User technology; from pointing to pondering. A History of Personal Workstations (Goldberg, ed.), 489-522.

Stuart K. Card, Thomas P. Moran, & Allen Newell (1983). The Psychology of Human-Computer Interaction. Lawrence Erlbaum Associates.

Stuart K. Card, Thomas P. Moran, & Allen Newell (1980). The keystroke-level model for user performance time with interactive systems. Communications of the ACM, 23(7), 396-410. https://doi.org/10.1145/358886.358895

Design Heuristics and Guidelines (31)

Jakob Nielsen (2024). The 10 usability heuristics; updated annotations for the AI era. Nielsen Norman Group. https://www.nngroup.com/articles/ten-usability-heuristics/

Harry Brignull (2023). Deceptive Patterns: Exposing the Tricks Tech Companies Use to Control You. Testimonium Ltd. https://www.deceptive.design/

Chris Paton (2022). Scientific Human-Centred Design. DPhil Thesis, University of Oxford. https://ora.ox.ac.uk/

Jenifer Tidwell, Charles Brewer, & Aynne Valencia (2020). Designing Interfaces: Patterns for Effective Interaction Design. O'Reilly Media, 592. https://www.oreilly.com/library/view/designing-interfaces-3rd/9781492051954/

Arunesh Mathur, Gunes Acar, Michael J. Friedl, Eli Lucherini, Jonathan Mayer, Marshini Chetty, & Arvind Narayanan (2019). Dark patterns at scale; findings from a crawl of 11K shopping websites. Proceedings of the ACM on Human-Computer Interaction, 3(CSCW), 1-32. https://doi.org/10.1145/3359183

Herbert A. Simon (2019). The Sciences of the Artificial. The MIT Press. https://doi.org/10.7551/mitpress/12107.001.0001

Colin M. Gray, Yubo Kou, Bryan Battles, Joseph Hoggatt, & Austin L. Toombs (2018). The Dark (Patterns) Side of UX Design. Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, 1-14. https://doi.org/10.1145/3173574.3174108

Jakob Nielsen (2017). Jakob's Law of Internet User Experience. Nielsen Norman Group. https://www.nngroup.com/videos/jakobs-law-internet-ux/

Ben Shneiderman (2016). Designing the User Interface; Strategies for Effective Human-Computer Interaction (6th ed). Pearson.

Ben Shneiderman, Catherine Plaisant, Maxine Cohen, Steven Jacobs, Niklas Elmqvist, & Nicholas Diakopoulos (2016). Designing the User Interface; Strategies for Effective Human-Computer Interaction (6th ed). Pearson.

Don Norman (2016). The Design of Everyday Things. Vahlen. https://doi.org/10.15358/9783800648108

Bruce Tognazzini (2014). First Principles of Interaction Design (Revised and Expanded). AskTog. https://asktog.com/atc/principles-of-interaction-design/

Donald A. Norman (2013). The Design of Everyday Things; Revised and Expanded Edition. Basic Books.

Harry Brignull (2010). Dark patterns; deception vs. honesty in UI design. A List Apart. https://alistapart.com/article/dark-patterns-deception-vs-honesty-in-ui-design/

Jakob Nielsen (2010). Mental models. Nielsen Norman Group. https://www.nngroup.com/articles/mental-models/

William Lidwell, Kritina Holden, & Jill Butler (2010). Universal Principles of Design (Revised and Updated Edition). Rockport Publishers, 272. https://universalprinciplesofdesign.com/books

Donald A. Norman (2007). The Design of Future Things. Basic Books.

Nigel Cross (2007). From a Design Science to a Design Discipline: Understanding Designerly Ways of Knowing and Thinking. Design Research Now, 41-54. https://doi.org/10.1007/978-3-7643-8472-2_3

Donald A. Norman (1999). Affordance, conventions, and design. Interactions, 6(3), 38-43. https://doi.org/10.1145/301153.301168

Jill Gerhardt‐Powals (1996). Cognitive engineering principles for enhancing human‐computer performance. International Journal of Human-Computer Interaction, 8(2), 189-211. https://doi.org/10.1080/10447319609526147

Erich Gamma, Richard Helm, Ralph Johnson, & John Vlissides (1994). Design Patterns: Elements of Reusable Object-Oriented Software. Addison-Wesley, 395. https://www.oreilly.com/library/view/design-patterns-elements/0201633612/

Jakob Nielsen (1994). Heuristic evaluation. Usability Inspection Methods (J. Nielsen & R. L. Mack, Eds.), 25-62. https://www.nngroup.com/books/usability-inspection-methods/

Jakob Nielsen (1994). Enhancing the explanatory power of usability heuristics. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '94), 152-158. https://doi.org/10.1145/191666.191729

Jakob Nielsen (1994). Estimating the number of subjects needed for a thinking aloud test. International Journal of Human-Computer Studies, 41(3), 385-397. https://doi.org/10.1006/ijhc.1994.1065

JAKOB NIELSEN (1993). The Usability Engineering Lifecycle. Usability Engineering, 71-114. https://doi.org/10.1016/b978-0-08-052029-2.50007-3

Bruce Tognazzini (1992). TOG on Interface. Addison-Wesley.

Jakob Nielsen & Rolf Molich (1990). Heuristic evaluation of user interfaces. Proceedings of the SIGCHI conference on Human factors in computing systems Empowering people - CHI '90, 249-256. https://doi.org/10.1145/97243.97281

Jakob Nielsen & Rolf Molich (1990). Heuristic evaluation of user interfaces. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '90), 249-256. https://doi.org/10.1145/97243.97281

Donald A. Norman (1988). The Psychology of Everyday Things. Basic Books. https://www.hachettebookgroup.com/titles/don-norman/the-psychology-of-everyday-things/9780465067091/

Ben Shneiderman (1983). Direct manipulation; a step beyond programming languages. Computer, 16(8), 57-69. https://doi.org/10.1109/MC.1983.1654471

Kurt Koffka (1935). Principles of Gestalt Psychology. Harcourt, Brace & Company.

Design Laws from Architecture (28)

D. Kirk Hamilton & David H. Watkins (2009). Evidence-Based Design for Multiple Building Types. Wiley, 304. https://www.wiley.com/en-us/Evidence+Based+Design+for+Multiple+Building+Types-p-9780470129340

Peter Zumthor (2006). Atmospheres; Architectural Environments — Surrounding Objects. Birkhäuser.

Juhani Pallasmaa (2005). The Eyes of the Skin; Architecture and the Senses. Wiley-Academy.

Christopher Alexander (2002). The Nature of Order; Book One — The Phenomenon of Life. Center for Environmental Structure.

Bernard Tschumi (1996). Architecture and Disjunction. MIT Press.

Rem Koolhaas & Bruce Mau (1995). S, M, L, XL. Monacelli Press.

Bill Hillier & Julienne Hanson (1984). The Social Logic of Space. Cambridge University Press.

Aldo Rossi (1982). The Architecture of the City. MIT Press.

Kevin Lynch (1981). A Theory of Good City Form. MIT Press.

Christian Norberg-Schulz (1980). Genius Loci; Towards a Phenomenology of Architecture. Rizzoli.

Kenneth Frampton (1980). Modern Architecture; A Critical History (5th ed). Thames and Hudson.

Christian Norberg-Schulz (1979). Intentions in Architecture. MIT Press.

Christopher Alexander (1979). The Timeless Way of Building. Oxford University Press, 552. https://global.oup.com/academic/product/the-timeless-way-of-building-9780195024029

Christopher Alexander (1979). The Timeless Way of Building. Oxford University Press.

Rem Koolhaas (1978). Delirious New York; A Retroactive Manifesto for Manhattan. Monacelli Press.

Christopher Alexander, Sara Ishikawa, & Murray Silverstein (1977). A Pattern Language: Towns, Buildings, Construction. Oxford University Press, 1216. https://global.oup.com/academic/product/a-pattern-language-9780195019193

Louis I. Kahn (1973). Silence and Light. Lecture, ETH Zurich (published in Light Is the Theme, 1975).

Peter Eisenman (1970). Notes on Conceptual Architecture: Towards a Definition. Design Quarterly(78/79), 1-5. https://doi.org/10.2307/4047397

Robert Venturi (1966). Complexity and Contradiction in Architecture. Museum of Modern Art.

Christopher Alexander (1964). Notes on the Synthesis of Form. Harvard University Press, 224. https://www.hup.harvard.edu/books/9780674627512

Steen Eiler Rasmussen (1959). Experiencing Architecture. MIT Press.

Alvar Aalto (1940). The humanizing of architecture. The Technology Review, 43(1), 14-16. https://archive.org/details/sim_technology-review_1940-11_43_1

Nikolaus Pevsner (1936). Pioneers of Modern Design; From William Morris to Walter Gropius. Pelican Books.

Le Corbusier (1923). Vers une architecture (Towards a New Architecture). G. Crès; English translation Etchells 1927.

Louis H. Sullivan (1896). The tall office building artistically considered. Lippincott's Magazine, 57, 403-409.

James Gibbs (1732). Rules for Drawing the Several Parts of Architecture. London. https://archive.org/details/bim_eighteenth-century_rules-for-drawing-the-se_gibbs-james-architect_1732

Andrea Palladio (1570). I Quattro Libri dell'Architettura (The Four Books of Architecture). MIT Press (Tavernor & Schofield translation, 1997). https://archive.org/details/gri_33125006448050

Marcus Vitruvius Pollio (-30). De Architectura (Ten Books on Architecture). Harvard University Press (M. H. Morgan translation, 1914). https://www.gutenberg.org/ebooks/20239

Design Laws from Aviation and Engineering (35)

Sidney Dekker (2017). The Field Guide to Understanding Human Error. CRC Press. https://doi.org/10.1201/9781315239675

Andrew Hopkins (2014). Issues in safety science. Safety Science, 67, 6-14. https://doi.org/10.1016/j.ssci.2013.01.007

Atul Gawande (2011). The Checklist Manifesto: How to Get Things Right. Journal of Nursing Regulation, 1(4), 64. https://doi.org/10.1016/s2155-8256(15)30310-0

Nancy G. Leveson (2011). Engineering a Safer World; Systems Thinking Applied to Safety. MIT Press.

Erik Hollnagel (2009). The ETTO Principle; Efficiency-Thoroughness Trade-Off. Ashgate.

Sidney Dekker (2007). Just Culture; Balancing Safety and Accountability. Ashgate.

Eduardo Salas, Katherine A. Wilson, C. Shawn Burke, & Dana E. Wightman (2006). Does crew resource management training work? An update, an extension, and some critical needs. Human Factors, 48(2), 392-412. https://doi.org/10.1518/001872006777724444

Erik Hollnagel (2004). Barriers and Accident Prevention. Ashgate.

John D. Lee & Katrina A. See (2004). Trust in automation; designing for appropriate reliance. Human Factors, 46(1), 50-80. https://doi.org/10.1518/hfes.46.1.50_30392

Thomas B. Sheridan (2002). Humans and Automation; System Design and Research Issues. Wiley-Interscience.

J. Reason (2000). Human error: models and management. BMJ, 320(7237), 768-770. https://doi.org/10.1136/bmj.320.7237.768

Raja Parasuraman, Thomas B. Sheridan, & Christopher D. Wickens (2000). A model for types and levels of human interaction with automation. IEEE Transactions on Systems, Man and Cybernetics, 30(3), 286-297. https://doi.org/10.1109/3468.844354

Robert L. Helmreich (2000). On error management; lessons from aviation. BMJ, 320(7237), 781-785. https://doi.org/10.1136/bmj.320.7237.781

Robert L. Helmreich, Ashleigh C. Merritt, & John A. Wilhelm (1999). The evolution of crew resource management training in commercial aviation. The International Journal of Aviation Psychology, 9(1), 19-32. https://doi.org/10.1207/s15327108ijap0901_2

James Reason (1997). Managing the Risks of Organizational Accidents. Ashgate.

Raja Parasuraman & Victor Riley (1997). Humans and Automation: Use, Misuse, Disuse, Abuse. Human Factors: The Journal of the Human Factors and Ergonomics Society, 39(2), 230-253. https://doi.org/10.1518/001872097778543886

Raja Parasuraman & Victor Riley (1997). Humans and automation; use, misuse, disuse, abuse. Human Factors, 39(2), 230-253. https://doi.org/10.1518/001872097778543886

Mica R. Endsley (1995). Toward a theory of situation awareness in dynamic systems. Human Factors, 37(1), 32-64. https://doi.org/10.1518/001872095779049543

Mica R. Endsley & Esin O. Kiris (1995). The out-of-the-loop performance problem and level of control in automation. Human Factors, 37(2), 381-394. https://doi.org/10.1518/001872095779064555

Nadine B. Sarter & David D. Woods (1995). How in the World Did We Ever Get into That Mode? Mode Error and Awareness in Supervisory Control. Human Factors: The Journal of the Human Factors and Ergonomics Society, 37(1), 5-19. https://doi.org/10.1518/001872095779049516

Earl L. Wiener, Barbara G. Kanki, & Robert L. Helmreich (1993). Cockpit Resource Management. Academic Press.

N.G. Leveson & C.S. Turner (1993). An investigation of the Therac-25 accidents. Computer, 26(7), 18-41. https://doi.org/10.1109/mc.1993.274940

Nancy G. Leveson & Clark S. Turner (1993). An investigation of the Therac-25 accidents. Computer, 26(7), 18-41. https://doi.org/10.1109/MC.1993.274940

Walter Vincenti (1993). What Engineers Know and How They Know It. Johns Hopkins University Press. https://doi.org/10.56021/9780801839740

James Reason (1990). Human Error. Cambridge University Press. https://doi.org/10.1017/cbo9781139062367

Karl E. Weick (1990). The vulnerable system; an analysis of the Tenerife air disaster. Journal of Management, 16(3), 571-593. https://doi.org/10.1177/014920639001600304

Frank H. Hawkins (1987). Human Factors in Flight. Gower Technical Press.

Donald A. Norman (1986). Cognitive engineering. User Centered System Design (Norman & Draper, eds.), 31-61.

Charles Perrow (1984). Normal Accidents; Living with High-Risk Technologies. Basic Books.

Lisanne Bainbridge (1983). Ironies of automation. Automatica, 19(6), 775-779. https://doi.org/10.1016/0005-1098(83)90046-8

Roy D. Patterson (1982). Guidelines for auditory warning systems on civil aircraft. Civil Aviation Authority Paper 82017. https://ntrl.ntis.gov/NTRL/dashboard/searchResults/titleDetail/PB83248625.xhtml

Donald A. Norman (1981). Categorization of action slips.. Psychological Review, 88(1), 1-15. https://doi.org/10.1037/0033-295x.88.1.1

Earl L. Wiener & Renwick E. Curry (1980). Flight-deck automation; promises and problems. Ergonomics, 23(10), 995-1011. https://doi.org/10.1080/00140138008924809

EARL L. WIENER & RENWICK E. CURRY (1980). Flight-deck automation: promises and problems. Ergonomics, 23(10), 995-1011. https://doi.org/10.1080/00140138008924809

Elwyn Edwards (1972). Man and machine; systems for safety. Proceedings of British Airline Pilots Association Technical Symposium, 21-36.

Domains of Application (228)

Usability applied to particular domains: software, healthcare, the built environment, and data visualisation.

Software Usability (125)

Albert Ziegler, Eirini Kalliamvakou, X. Alice Li, Andrew Rice, Devon Rifkin, Shawn Simister, Ganesh Sittampalam, & Edward Aftandilian (2024). Measuring GitHub Copilot's impact on productivity. Communications of the ACM, 67(3), 54-63. https://doi.org/10.1145/3633453

Apple Inc. (2024). Human Interface Guidelines. Apple Developer Documentation. https://developer.apple.com/design/human-interface-guidelines/

Apple Inc. (2024). Human Interface Guidelines. Apple Developer Documentation. https://developer.apple.com/design/human-interface-guidelines/

Apple Inc. (2024). visionOS Design Guidelines; Designing for visionOS. Apple Developer Documentation. https://developer.apple.com/design/human-interface-guidelines/designing-for-visionos

Bootstrap Core Team (2024). Bootstrap 5. bootstrap-team. https://getbootstrap.com/

Google Inc. (2024). Material Design 3. Google Design. https://m3.material.io/

Meta Platforms (2024). Designing Mixed Reality. Meta Developer Documentation. https://developer.oculus.com/resources/mr-overview/

Kate S. Glazko, Momona Yamagami, Aashaka Desai, Kelly Avery Mack, Venkatesh Potluri, Xuhai Xu, & Jennifer Mankoff (2023). An autoethnographic case study of generative artificial intelligence's utility for accessibility. Proceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility, 1-8. https://doi.org/10.1145/3597638.3614548

Steven M. LaValle (2023). Virtual Reality. Cambridge University Press.

W3C Web Accessibility Initiative (2023). Web Content Accessibility Guidelines (WCAG) 2.2. W3C Recommendation. https://www.w3.org/TR/WCAG22/

Anastasia Schaadhardt, Alexis Hiniker, & Jacob O. Wobbrock (2021). Understanding blind screen-reader users' experiences of digital artboards. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '21), 1-19. https://doi.org/10.1145/3411764.3445242

Ashley Shew (2020). Ableism, technoableism, and future AI. IEEE Technology and Society Magazine, 39(1), 40-85. https://doi.org/10.1109/MTS.2020.2967492

International Organization for Standardization (2020). ISO 14155:2020 Clinical investigation of medical devices for human subjects — Good clinical practice. ISO. https://www.iso.org/standard/71690.html

Jenifer Tidwell (2020). Designing Interfaces; Patterns for Effective Interaction Design (3rd ed). O'Reilly Media.

European Parliament and Council (2019). Directive (EU) 2019/882 on the accessibility requirements for products and services (European Accessibility Act). Official Journal of the European Union. https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32019L0882

Frederik Brudy, Christian Holz, Roman Rädle, Chi-Jui Wu, Steven Houben, Clemens Nylandsted Klokmose, & Nicolai Marquardt (2019). Cross-device taxonomy; survey, opportunities and challenges of interactions spanning across multiple devices. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 1-28. https://doi.org/10.1145/3290605.3300792

Leigh Clark, Philip Doyle, Diego Garaialde, Emer Gilmartin, Stephan Schlögl, Jens Edlund, Matthew Aylett, João Cabral, Cosmin Munteanu, Justin Edwards, & Benjamin R. Cowan (2019). The state of speech in HCI; trends, themes and challenges. Interacting with Computers, 31(4), 349-371. https://doi.org/10.1093/iwc/iwz016

National Association of the Deaf v. Harvard University (2019). Settlement Agreement (Civil Action No. 3:15-cv-30023). U.S. District Court of Massachusetts.

Robles v. Domino's Pizza & LLC (2019). 913 F.3d 898 (9th Cir. 2019), cert. denied 140 S. Ct. 122 (2019). U.S. Court of Appeals, Ninth Circuit. https://cdn.ca9.uscourts.gov/datastore/opinions/2019/01/15/17-55504.pdf

Sara J. Czaja, Walter R. Boot, Neil Charness, & Wendy A. Rogers (2019). Designing for Older Adults; Principles and Creative Human Factors Approaches (3rd ed). CRC Press.

Alisha Pradhan, Kanika Mehta, & Leah Findlater (2018). 'Accessibility came by accident'; use of voice-controlled intelligent personal assistants by people with disabilities. Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, 1-13. https://doi.org/10.1145/3173574.3174033

Laura Klein (2018). Build Better Products; A Modern Approach to Building Successful User-Centered Products. Rosenfeld Media.

Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, & Jakob Schneider (2018). This is Service Design Doing; Applying Service Design Thinking in the Real World. O'Reilly Media.

Martin Porcheron, Joel E. Fischer, Stuart Reeves, & Sarah Sharples (2018). Voice interfaces in everyday life. Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, 1-12. https://doi.org/10.1145/3173574.3174214

Miryung Kim, Thomas Zimmermann, Robert DeLine, & Andrew Begel (2018). Data scientists in software teams; state of the art and challenges. IEEE Transactions on Software Engineering, 44(11), 1024-1038. https://doi.org/10.1109/TSE.2017.2754374

Serena Zheng, Noah Apthorpe, Marshini Chetty, & Nick Feamster (2018). User perceptions of smart home IoT privacy. Proceedings of the ACM on Human-Computer Interaction, 2(CSCW), 1-20. https://doi.org/10.1145/3274469

United States Access Board (2018). Information and Communication Technology (ICT) Standards and Guidelines (Section 508). U.S. Access Board. https://www.access-board.gov/ict/

W3C Web Accessibility Initiative (2018). Web Content Accessibility Guidelines (WCAG) 2.1. W3C Recommendation. https://www.w3.org/TR/WCAG21/

Benjamin R. Cowan, Nadia Pantidi, David Coyle, Kellie Morrissey, Peter Clarke, Sara Al-Shehri, David Earley, & Natasha Bandeira (2017). What can I help you with? Infrequent users' experiences of intelligent personal assistants. Proceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services, 1-12. https://doi.org/10.1145/3098279.3098539

Joseph J. LaViola Jr., Ernst Kruijff, Ryan P. McMahan, Doug A. Bowman, & Ivan Poupyrev (2017). 3D User Interfaces; Theory and Practice (2nd ed). Addison-Wesley.

Kinneret Yifrah (2017). Microcopy; The Complete Guide. Nemala Press.

Brad Frost (2016). Atomic Design. Brad Frost Web. https://atomicdesign.bradfrost.com/

Cathy Pearl (2016). Designing Voice User Interfaces; Principles of Conversational Experiences. O'Reilly Media.

Alessandro Acquisti, Laura Brandimarte, & George Loewenstein (2015). Privacy and human behavior in the age of information. Science, 347(6221), 509-514. https://doi.org/10.1126/science.aaa1465

Amber Case (2015). Calm Technology; Principles and Patterns for Non-Intrusive Design. O'Reilly Media.

Florian Schaub, Rebecca Balebako, Adam L. Durity, & Lorrie Faith Cranor (2015). A design space for effective privacy notices. Proceedings of the 11th Symposium on Usable Privacy and Security, 1-17. https://www.usenix.org/conference/soups2015/proceedings/presentation/schaub

John Vines, Rachel Clarke, Peter Wright, John McCarthy, & Patrick Olivier (2015). An age-old problem; examining the discourses of ageing in HCI and strategies for future research. ACM Transactions on Computer-Human Interaction, 22(1), 1-27. https://doi.org/10.1145/2696867

Josh Clark (2015). Designing for Touch. A Book Apart.

Louis Rosenfeld, Peter Morville, & Jorge Arango (2015). Information Architecture; For the Web and Beyond (4th ed). O'Reilly Media.

Stacy M. Branham & Shaun K. Kane (2015). Collaborative accessibility; how blind and sighted companions co-create accessible home spaces. Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI '15), 2373-2382. https://doi.org/10.1145/2702123.2702511

Alan Cooper, Robert Reimann, David Cronin, & Christopher Noessel (2014). About Face; The Essentials of Interaction Design (4th ed). Wiley.

Alan Cooper, Robert Reimann, David Cronin, & Christopher Noessel (2014). About Face; The Essentials of Interaction Design (4th ed). Wiley.

Eun Kyoung Choe, Nicole B. Lee, Bongshin Lee, Wanda Pratt, & Julie A. Kientz (2014). Understanding quantified-selfers' practices in collecting and exploring personal data. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1143-1152. https://doi.org/10.1145/2556288.2557372

Jesse Schell (2014). The Art of Game Design; A Book of Lenses (2nd ed). A K Peters/CRC Press.

Juho Hamari, Jonna Koivisto, & Harri Sarsa (2014). Does gamification work? A literature review of empirical studies on gamification. 47th Hawaii International Conference on System Sciences, 3025-3034. https://doi.org/10.1109/HICSS.2014.377

Shawn Lawton Henry, Shadi Abou-Zahra, & Judy Brewer (2014). The role of accessibility in a universal web. Proceedings of the 11th International Cross-Disciplinary Conference on Web Accessibility (W4A '14), 1-4. https://doi.org/10.1145/2596695.2596719

Steve Krug (2014). Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability. New Riders, 216. https://www.peachpit.com/store/dont-make-me-think-revisited-a-common-sense-approach-9780321965516

Steven M. LaValle, Anna Yershova, Max Katsev, & Markus Antonov (2014). Head tracking for the Oculus Rift. Proceedings of the 2014 IEEE International Conference on Robotics and Automation, 187-194. https://doi.org/10.1109/ICRA.2014.6906608

Andy Polaine, Lavrans Løvlie, & Ben Reason (2013). Service Design; From Insight to Implementation. Rosenfeld Media.

Aniket Kittur, Jeffrey V. Nickerson, Michael Bernstein, Elizabeth Gerber, Aaron Shaw, John Zimmerman, Matt Lease, & John Horton (2013). The future of crowd work. Proceedings of the 2013 Conference on Computer Supported Cooperative Work, 1301-1318. https://doi.org/10.1145/2441776.2441923

Dan Saffer (2013). Microinteractions; Designing with Details. O'Reilly Media.

John Dunlosky (2013). Strengthening the student toolbox; study strategies to boost learning. American Educator, 37(3), 12-21.

Steven Hoober (2013). How do users really hold mobile devices?. UXmatters. https://www.uxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php

Andreas Dünser, Mark Billinghurst, James Wen, Ville Lehtinen, & Antti Nurminen (2012). Exploring the use of handheld AR for outdoor navigation. Computers & Graphics, 36(8), 1084-1095. https://doi.org/10.1016/j.cag.2012.10.001

Bart P. Knijnenburg, Martijn C. Willemsen, Zeno Gantner, Hakan Soncu, & Chris Newell (2012). Explaining the user experience of recommender systems. User Modeling and User-Adapted Interaction, 22(4), 441-504. https://doi.org/10.1007/s11257-011-9118-4

Benedikt Koehne, Patrick C. Shih, & Judith S. Olson (2012). Remote and alone; coping with being the remote member on the team. Proceedings of the 2012 ACM Conference on Computer Supported Cooperative Work, 1257-1266. https://doi.org/10.1145/2145204.2145393

Chris Anderson (2012). Makers; The New Industrial Revolution. Crown Business.

Jakob Nielsen & Raluca Budiu (2012). Mobile Usability. New Riders.

Janice (Ginny) Redish (2012). Letting Go of the Words; Writing Web Content That Works (2nd ed). Morgan Kaufmann.

A. J. Bernheim Brush, Bongshin Lee, Ratul Mahajan, Sharad Agarwal, Stefan Saroiu, & Colin Dixon (2011). Home automation in the wild; challenges and opportunities. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 2115-2124. https://doi.org/10.1145/1978942.1979249

Andrew J. Ko, Robin Abraham, Laura Beckwith, Alan Blackwell, Margaret Burnett, Martin Erwig, Chris Scaffidi, Joseph Lawrance, Henry Lieberman, Brad Myers, Mary Beth Rosson, Gregg Rothermel, Mary Shaw, & Susan Wiedenbeck (2011). The state of the art in end-user software engineering. ACM Computing Surveys, 43(3), 1-44. https://doi.org/10.1145/1922649.1922658

Jacob O. Wobbrock, Shaun K. Kane, Krzysztof Z. Gajos, Susumu Harada, & Jon Froehlich (2011). Ability-based design; concept, principles and examples. ACM Transactions on Accessible Computing, 3(3), 1-27. https://doi.org/10.1145/1952383.1952384

Javier A. Bargas-Avila, Glena H. Brenzikofer, Sebastian Roth, Alexandre N. Tuch, Mirjam Orsini, & Klaus Opwis (2011). Working towards usable forms on the worldwide web; optimizing multiple selection interface elements. Advances in Human-Computer Interaction, 2011, 1-12. https://doi.org/10.1155/2011/347171

Luke Wroblewski (2011). Mobile First. A Book Apart.

Luke Wroblewski (2011). Mobile First. A Book Apart.

Pearl Pu, Li Chen, & Rong Hu (2011). A user-centric evaluation framework for recommender systems. Proceedings of the 5th ACM Conference on Recommender Systems, 157-164. https://doi.org/10.1145/2043932.2043962

Rainer Böhme & Jens Grossklags (2011). The security cost of cheap user interaction. Proceedings of the 2011 New Security Paradigms Workshop, 67-82. https://doi.org/10.1145/2073276.2073284

Sebastian Deterding, Dan Dixon, Rilla Khaled, & Lennart Nacke (2011). From game design elements to gamefulness; defining 'gamification'. Proceedings of the 15th International Academic MindTrek Conference, 9-15. https://doi.org/10.1145/2181037.2181040

Chris Harrison, Desney Tan, & Dan Morris (2010). Skinput; appropriating the body as an input surface. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 453-462. https://doi.org/10.1145/1753326.1753394

Dan Saffer (2010). Designing for Interaction; Creating Innovative Applications and Devices (2nd ed). New Riders.

Ethan Marcotte (2010). Responsive web design. A List Apart(306). https://alistapart.com/article/responsive-web-design/

Helen Nissenbaum (2010). Privacy in Context; Technology, Policy, and the Integrity of Social Life. Stanford University Press.

Jeffrey P. Bigham, Chandrika Jayant, Hanjie Ji, Greg Little, Andrew Miller, Robert C. Miller, Robin Miller, Aubrey Tatarowicz, Brandyn White, Samual White, & Tom Yeh (2010). VizWiz; nearly real-time answers to visual questions. Proceedings of the 23rd Annual ACM Symposium on User Interface Software and Technology, 333-342. https://doi.org/10.1145/1866029.1866080

Jennifer Mankoff, Gillian R. Hayes, & Devva Kasnitz (2010). Disability studies as a source of critical inquiry for the field of assistive technology. Proceedings of the 12th International ACM SIGACCESS Conference on Computers and Accessibility, 3-10. https://doi.org/10.1145/1878803.1878807

Jesse James Garrett (2010). The Elements of User Experience; User-Centered Design for the Web and Beyond (2nd ed). New Riders.

Julie Rico & Stephen Brewster (2010). Usable gestures for mobile interfaces; evaluating social acceptability. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 887-896. https://doi.org/10.1145/1753326.1753458

Krzysztof Z. Gajos, Jacob O. Wobbrock, & Daniel S. Weld (2010). Automatically generating personalized user interfaces with SUPPLE. Artificial Intelligence, 174(12-13), 910-950. https://doi.org/10.1016/j.artint.2010.05.005

Marc Hassenzahl (2010). Experience Design; Technology for All the Right Reasons. Morgan and Claypool.

Richard Pak & Anne McLaughlin (2010). Designing Displays for Older Adults. CRC Press.

Christina Wodtke & Austin Govella (2009). Information Architecture; Blueprints for the Web (2nd ed). New Riders.

Jacob O. Wobbrock, Meredith Ringel Morris, & Andrew D. Wilson (2009). User-defined gestures for surface computing. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1083-1092. https://doi.org/10.1145/1518701.1518866

Jakob Nielsen & Kara Pernice (2009). Eyetracking Web Usability. New Riders.

Mark D. Gross & Ellen Yi-Luen Do (2009). Educating the new makers; cross-disciplinary creativity. Leonardo, 42(3), 210-215. https://doi.org/10.1162/leon.2009.42.3.210

Wendy A. Rogers & Sara J. Czaja (2009). Designing for older adults; principles and creative human factors approaches. Handbook of Human-Computer Interaction (Jacko, ed.), 691-712.

Aniket Kittur, Ed H. Chi, & Bongwon Suh (2008). Crowdsourcing user studies with Mechanical Turk. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 453-456. https://doi.org/10.1145/1357054.1357127

David Dearman & Jeffery S. Pierce (2008). It's on my other computer; computing with multiple devices. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 767-776. https://doi.org/10.1145/1357054.1357177

Lorrie Faith Cranor (2008). A framework for reasoning about the human in the loop. Proceedings of the 1st Conference on Usability, Psychology, and Security, 1-15. https://www.usenix.org/legacy/event/upsec08/tech/full_papers/cranor/cranor.pdf

Luke Wroblewski (2008). Web Form Design: Filling in the Blanks. Rosenfeld Media, 226. https://www.lukew.com/resources/web_form_design.asp

Shaun K. Kane, Jeffrey P. Bigham, & Jacob O. Wobbrock (2008). Slide rule; making mobile touch screens accessible to blind people using multi-touch interaction techniques. Proceedings of the 10th International ACM SIGACCESS Conference on Computers and Accessibility, 73-80. https://doi.org/10.1145/1414471.1414487

Sunny Consolvo, David W. McDonald, Tammy Toscos, Mike Y. Chen, Jon Froehlich, Beverly Harrison, Predrag Klasnja, Anthony LaMarca, Louis LeGrand, Ryan Libby, Ian Smith, & James A. Landay (2008). Activity sensing in the wild; a field trial of UbiFit Garden. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1797-1806. https://doi.org/10.1145/1357054.1357335

Bill Buxton (2007). Sketching User Experiences; Getting the Design Right and the Right Design. Morgan Kaufmann.

Jeffrey P. Bigham, Anna C. Cavender, Jeremy T. Brudvik, Jacob O. Wobbrock, & Richard E. Ladner (2007). WebinSitu; a comparative analysis of blind and sighted browsing behavior. Proceedings of the 9th International ACM SIGACCESS Conference on Computers and Accessibility, 51-58. https://doi.org/10.1145/1296843.1296854

Jonathan Lazar, Aaron Allen, Jason Kleinman, & Chris Malarkey (2007). What frustrates screen reader users on the web; a study of 100 blind users. International Journal of Human-Computer Interaction, 22(3), 247-269. https://doi.org/10.1080/10447310709336964

Shawn Lawton Henry (2007). Just Ask: Integrating Accessibility Throughout Design. Lulu, 272. http://www.uiaccess.com/accessucd/

Eva Hornecker & Jacob Buur (2006). Getting a grip on tangible interaction; a framework on physical space and social interaction. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 437-446. https://doi.org/10.1145/1124772.1124838

Gary Marchionini (2006). Exploratory search; from finding to understanding. Communications of the ACM, 49(4), 41-46. https://doi.org/10.1145/1121949.1121979

Hannu Korhonen & Elina M. I. Koivisto (2006). Playability heuristics for mobile games. Proceedings of the 8th Conference on Human-Computer Interaction with Mobile Devices and Services, 9-16. https://doi.org/10.1145/1152215.1152218

Janet C. Read & Stuart MacFarlane (2006). Using the fun toolkit and other survey methods to gather opinions in child computer interaction. Proceedings of the 2006 Conference on Interaction Design and Children, 81-88. https://doi.org/10.1145/1139073.1139096

Peter Morville & Louis Rosenfeld (2006). Information Architecture for the World Wide Web. O'Reilly Media, 528. https://www.oreilly.com/library/view/information-architecture-for/0596527349/

Nuray Aykin (2005). Usability and Internationalization of Information Technology. Lawrence Erlbaum Associates.

Penelope Sweetser & Peta Wyeth (2005). GameFlow; a model for evaluating player enjoyment in games. Computers in Entertainment, 3(3), 3-3. https://doi.org/10.1145/1077246.1077253

Don Norman (2004). Emotional Design; Why We Love (or Hate) Everyday Things. Basic Books.

Doug A. Bowman, Ernst Kruijff, Joseph J. LaViola Jr., & Ivan Poupyrev (2004). 3D User Interfaces; Theory and Practice. Addison-Wesley.

Helen Petrie, Fraser Hamilton, & Neil King (2004). Tension, what tension? Website accessibility and visual design. Proceedings of the 2004 International Cross-Disciplinary Workshop on Web Accessibility (W4A), 13-18. https://doi.org/10.1145/990657.990660

Jodi Forlizzi & Katja Battarbee (2004). Understanding experience in interactive systems. Proceedings of the 5th Conference on Designing Interactive Systems, 261-268. https://doi.org/10.1145/1013115.1013152

John McCarthy & Peter Wright (2004). Technology as Experience. MIT Press.

Michael H. Cohen, James P. Giangola, & Jennifer Balogh (2004). Voice User Interface Design. Addison-Wesley.

Allison Druin (2002). The role of children in the design of new technology. Behaviour and Information Technology, 21(1), 1-25. https://doi.org/10.1080/01449290110108659

Aaron Marcus (2001). Cross-cultural user-interface design. HCI International 2001, 502-505.

Paul Dourish (2001). Where the Action Is; The Foundations of Embodied Interaction. MIT Press.

Alan Cooper (1999). The Inmates Are Running the Asylum; Why High-Tech Products Drive Us Crazy and How to Restore the Sanity. Sams - Pearson Education.

Alma Whitten & J. D. Tygar (1999). Why Johnny can't encrypt; a usability evaluation of PGP 5.0. Proceedings of the 8th USENIX Security Symposium, 169-184. https://www.usenix.org/legacy/events/sec99/full_papers/whitten/whitten.pdf

Donald A. Norman (1998). The Invisible Computer; Why Good Products Can Fail, the Personal Computer Is So Complex, and Information Appliances Are the Solution. MIT Press.

Molly Follette Story (1998). Maximizing usability; the principles of universal design. Assistive Technology, 10(1), 4-12. https://doi.org/10.1080/10400435.1998.10131955

Bettye R. Connell, Mike Jones, Ron Mace, Jim Mueller, Abir Mullick, Elaine Ostroff, Jon Sanford, Ed Steinfeld, Molly Story, & Gregg Vanderheiden (1997). The Principles of Universal Design. NC State University Center for Universal Design. https://design.ncsu.edu/research/center-for-universal-design/

Hiroshi Ishii & Brygg Ullmer (1997). Tangible bits; towards seamless interfaces between people, bits and atoms. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 234-241. https://doi.org/10.1145/258549.258715

Ronald T. Azuma (1997). A survey of augmented reality. Presence - Teleoperators and Virtual Environments, 6(4), 355-385. https://doi.org/10.1162/pres.1997.6.4.355

Mark Weiser & John Seely Brown (1996). Designing calm technology. PowerGrid Journal, 1(1), 75-85. https://calmtech.com/papers/designing-calm-technology.html

Thad Starner (1996). Human-powered wearable computing. IBM Systems Journal, 35(3-4), 618-629. https://doi.org/10.1147/sj.353.0618

Mark Weiser (1991). The computer for the 21st century. Scientific American, 265(3), 94-104. https://doi.org/10.1038/scientificamerican0991-94

Robert J. K. Jacob (1991). The use of eye movements in human-computer interaction techniques; what you look at is what you get. ACM Transactions on Information Systems, 9(2), 152-169. https://doi.org/10.1145/123078.128728

Michael Oliver (1990). The Politics of Disablement. Macmillan.

United States Congress (1990). Americans with Disabilities Act of 1990 (Pub. L. 101-336). U.S. Government. https://www.ada.gov/pubs/adastatute08.htm

Nicholas J. Belkin (1980). Anomalous states of knowledge as a basis for information retrieval. Canadian Journal of Information Science, 5(1), 133-143.

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Healthcare Software Usability (42)

Office of the National Coordinator for Health IT (2020). 21st Century Cures Act; Interoperability, Information Blocking, and the ONC Health IT Certification Program. U.S. Department of Health and Human Services. https://www.healthit.gov/curesrule/

Rashid L. Bashshur, Gary W. Shannon, Brian R. Smith, Mary C. Alverson, Nina Antoniotti, William G. Barsan, Noura Bashshur, Edward M. Brown, Marcia J. Coye, Cynthia R. Doarn, Sara Ferguson, Jeffrey Grigsby, Eric A. Krupinski, John G. Kvedar, Joseph Linkous, Ronald C. Merrell, Thomas Nesbitt, Ronald Poropatich, John C. Rheuban, Wendi B. Sapp, Stephen R. Smith, Joseph C. Sherrill, Adam Tracy, Bonnie Welander, Donna L. Burke, Joe Kvedar, & Bruce A. Doarn (2020). Telemedicine and the COVID-19 pandemic, lessons for the future. Telemedicine and e-Health, 26(5), 571-573. https://doi.org/10.1089/tmj.2020.29040.rb

U.S. Food and Drug Administration (2019). Applying Human Factors and Usability Engineering to Medical Devices; Guidance for Industry and Food and Drug Administration Staff. FDA. https://www.fda.gov/regulatory-information/search-fda-guidance-documents/applying-human-factors-and-usability-engineering-medical-devices

Raj M Ratwani, Erica Savage, Amy Will, Ryan Arnold, Saif Khairat, Kristen Miller, Rollin J Fairbanks, Michael Hodgkins, & A Zachary Hettinger (2018). A usability and safety analysis of electronic health records: a multi-center study. Journal of the American Medical Informatics Association, 25(9), 1197-1201. https://doi.org/10.1093/jamia/ocy088

European Parliament and Council (2017). Regulation (EU) 2017/745 on medical devices (MDR). Official Journal of the European Union. https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32017R0745

Lisa Rosenbaum (2017). The March of Science — The True Story. New England Journal of Medicine, 377(2), 188-192. https://doi.org/10.1056/nejmms1706087

Trisha Greenhalgh, Joseph Wherton, Chrysanthi Papoutsi, Jennifer Lynch, Gemma Hughes, Christine A'Court, Susan Hinder, Nick Fahy, Rob Procter, & Sara Shaw (2017). Beyond adoption; a new framework for theorizing and evaluating nonadoption, abandonment, and challenges to the scale-up, spread, and sustainability of health and care technologies (NASSS). Journal of Medical Internet Research, 19(11), e367. https://doi.org/10.2196/jmir.8775

Trisha Greenhalgh, Sara Shaw, Joseph Wherton, Chrysanthi Papoutsi, Joanne Lynch, Christine A'Court, Susan Hinder, Sietse Wieringa, Nicholas Fahy, & Rob Procter (2017). Real-world implementation of video outpatient consultations at macro, meso, and micro levels; mixed-method study. Journal of Medical Internet Research, 20(4), e150. https://doi.org/10.2196/jmir.9897

Martin A. Makary & Michael Daniel (2016). Medical error — the third leading cause of death in the US. BMJ, 353, i2139. https://doi.org/10.1136/bmj.i2139

Tait D. Shanafelt, Lotte N. Dyrbye, Christine A. Sinsky, Omar Hasan, Daniel Satele, Jeff Sloan, & Colin P. West (2016). Relationship between clerical burden and characteristics of the electronic environment with physician burnout and professional satisfaction. Mayo Clinic Proceedings, 91(7), 836-848. https://doi.org/10.1016/j.mayocp.2016.05.007

International Electrotechnical Commission (2015). IEC 62366-1:2015 Medical devices, Part 1: Application of usability engineering to medical devices. International Electrotechnical Commission. https://www.iso.org/standard/63179.html

Maryam Zahabi, David B. Kaber, & Manida Swangnetr (2015). Usability and safety in electronic medical records interface design; a review of recent literature and guideline formulation. Human Factors, 57(5), 805-834. https://doi.org/10.1177/0018720815576827

Raj M Ratwani, Rollin J Fairbanks, A Zachary Hettinger, & Natalie C Benda (2015). Electronic health record usability: analysis of the user-centered design processes of eleven electronic health record vendors. Journal of the American Medical Informatics Association, 22(6), 1179-1182. https://doi.org/10.1093/jamia/ocv050

Taya Irizarry, Annette DeVito Dabbs, & Christine R. Curran (2015). Patient portals and patient engagement; a state of the science review. Journal of Medical Internet Research, 17(6), e148. https://doi.org/10.2196/jmir.4255

Pascale Carayon, Tosha B. Wetterneck, A. Joy Rivera-Rodriguez, Ann Schoofs Hundt, Peter Hoonakker, Richard Holden, & Ayse P. Gurses (2014). Human factors systems approach to healthcare quality and patient safety. Applied Ergonomics, 45(1), 14-25. https://doi.org/10.1016/j.apergo.2013.04.023

Alissa L. Russ, Anne M. Weiner, B. Tom Russell, Bradley N. Doebbeling, & Mindy E. Flanagan (2013). The science of human factors; separating fact from fiction. BMJ Quality and Safety, 22(10), 802-808. https://doi.org/10.1136/bmjqs-2012-001450

B. Middleton, M. Bloomrosen, M. A. Dente, B. Hashmat, R. Koppel, J. M. Overhage, T. H. Payne, S. T. Rosenbloom, C. Weaver, & J. Zhang (2013). Enhancing patient safety and quality of care by improving the usability of electronic health record systems: recommendations from AMIA. Journal of the American Medical Informatics Association, 20(e1), e2-e8. https://doi.org/10.1136/amiajnl-2012-001458

Caroline Free, Gemma Phillips, Lambert Felix, Leandro Galli, Vikram Patel, & Phil Edwards (2013). The effectiveness of mobile-health technology-based health behaviour change or disease management interventions for health care consumers; a systematic review. PLOS Medicine, 10(1), e1001362. https://doi.org/10.1371/journal.pmed.1001362

John T. James (2013). A New, Evidence-based Estimate of Patient Harms Associated with Hospital Care. Journal of Patient Safety, 9(3), 122-128. https://doi.org/10.1097/pts.0b013e3182948a69

Richard J. Holden, Pascale Carayon, Ayse P. Gurses, Peter Hoonakker, A. Joy Hundt, Anneliese L. Ozok, & A. Joy Rivera-Rodriguez (2013). SEIPS 2.0; a human factors framework for studying and improving the work of healthcare professionals and patients. Ergonomics, 56(11), 1669-1686. https://doi.org/10.1080/00140139.2013.838643

Aaron S. Kesselheim, Steven Cresswell, Sahil Phadke, Christine Vincent, & Andrew Avery (2011). Clinical decision support systems could be modified to reduce 'alert fatigue' while still minimizing the risk of litigation. Health Affairs, 30(12), 2310-2317. https://doi.org/10.1377/hlthaff.2010.1111

David C. Classen, Roger Resar, Frances Griffin, Frank Federico, Terri Frankel, Nancy Kimmel, John C. Whittington, Allan Frankel, Andrew Seger, & Brent C. James (2011). 'Global trigger tool' shows that adverse events in hospitals may be ten times greater than previously measured. Health Affairs, 30(4), 581-589. https://doi.org/10.1377/hlthaff.2011.0190

Ben-Tzion Karsh, Mark B. Weinger, Patricia A. Abbott, & Robert L. Wears (2010). Health information technology; fallacies and sober realities. Journal of the American Medical Informatics Association, 17(6), 617-623. https://doi.org/10.1136/jamia.2010.005637

Charles Vincent (2010). Patient Safety (2nd ed). Wiley-Blackwell.

D. F. Sittig & H. Singh (2010). A new sociotechnical model for studying health information technology in complex adaptive healthcare systems. Quality and Safety in Health Care, 19(Suppl 3), i68-i74. https://doi.org/10.1136/qshc.2010.042085

Dean F. Sittig & Hardeep Singh (2010). A new sociotechnical model for studying health information technology in complex adaptive healthcare systems. Quality and Safety in Health Care, 19(3 Suppl), i68-i74. https://doi.org/10.1136/qshc.2010.042085

Johanna I. Westbrook (2010). Association of Interruptions With an Increased Risk and Severity of Medication Administration Errors. Archives of Internal Medicine, 170(8), 683. https://doi.org/10.1001/archinternmed.2010.65

Kai Zheng, Mei-Wei Chang, Lisa K. Bird, Cynthia Davis-Su, Lawrence C. An, Geri F. Olson, Matthew C. Mitchell, Susanne U. Miller, & Brent C. Williams (2010). Quantifying the impact of health IT implementations on clinical workflow; a new methodological perspective. Journal of the American Medical Informatics Association, 24(1), 134-143. https://doi.org/10.1136/jamia.2010.004440

Gordon D. Schiff, Omar Hasan, Seijeoung Kim, Richard Abrams, Karen Cosby, Bruce L. Lambert, Arthur S. Elstein, Scott Hasler, Martin L. Kabongo, Nela Krosnjar, Richard Odwazny, Mary F. Wisniewski, & Robert A. McNutt (2009). Diagnostic error in medicine; analysis of 583 physician-reported errors. Archives of Internal Medicine, 169(20), 1881-1887. https://doi.org/10.1001/archinternmed.2009.333

Kim M. Unertl, Matthew B. Weinger, Kevin B. Johnson, & Nancy M. Lorenzi (2009). Describing and modeling workflow and information flow in chronic disease care. Journal of the American Medical Informatics Association, 16(6), 826-836. https://doi.org/10.1197/jamia.M3000

Laura J. Damschroder, David C. Aron, Rosalind E. Keith, Susan R. Kirsh, Jeffery A. Alexander, & Julie C. Lowery (2009). Fostering implementation of health services research findings into practice; a consolidated framework for advancing implementation science. Implementation Science, 4(1), 50. https://doi.org/10.1186/1748-5908-4-50

Christopher Nemeth (2008). Improving Healthcare Team Communication; Building on Lessons from Aviation and Aerospace. Ashgate.

Joan S. Ash, Dean F. Sittig, Eric M. Campbell, Kenneth P. Guappone, & Richard H. Dykstra (2007). Some unintended consequences of clinical decision support systems. AMIA Annual Symposium Proceedings, 26-30. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2655854/

N. M. Hjelm (2005). Benefits and drawbacks of telemedicine. Journal of Telemedicine and Telecare, 11(2), 60-70. https://doi.org/10.1258/1357633053499886

Ross Koppel (2005). Role of Computerized Physician Order Entry Systems in Facilitating Medication Errors. JAMA, 293(10), 1197. https://doi.org/10.1001/jama.293.10.1197

Yong Y. Han, Joseph A. Carcillo, Shekhar T. Venkataraman, Robert S.B. Clark, R. Scott Watson, Trung C. Nguyen, Hülya Bayir, & Richard A. Orr (2005). Unexpected Increased Mortality After Implementation of a Commercially Sold Computerized Physician Order Entry System. Pediatrics, 116(6), 1506-1512. https://doi.org/10.1542/peds.2005-1287

Jiajie Zhang, Todd R. Johnson, Vimla L. Patel, Danielle L. Paige, & Tate Kubose (2003). Using usability heuristics to evaluate patient safety of medical devices. Journal of Biomedical Informatics, 36(1-2), 23-30. https://doi.org/10.1016/S1532-0464(03)00060-1

Pat Croskerry (2003). The importance of cognitive errors in diagnosis and strategies to minimize them. Academic Medicine, 78(8), 775-780. https://doi.org/10.1097/00001888-200308000-00003

Linda T. Kohn, Janet M. Corrigan, & Molla S. Donaldson (Eds.) (2000). To Err Is Human. National Academies Press. https://doi.org/10.17226/9728

Linda T. Kohn, Janet M. Corrigan, & Molla S. Donaldson (2000). To Err Is Human; Building a Safer Health System. National Academies Press.

David W. Bates, Lucian L. Leape, David J. Cullen, Nan Laird, Laura A. Petersen, Jonathan M. Teich, Elizabeth Burdick, Mairead Hickey, Sharon Kleefield, Brian Shea, Martha Vander Vliet, & Diane L. Seger (1995). Incidence of adverse drug events and potential adverse drug events. JAMA, 274(1), 29-34. https://doi.org/10.1001/jama.1995.03530010043033

Roger S. Ulrich (1984). View Through a Window May Influence Recovery from Surgery. Science, 224(4647), 420-421. https://doi.org/10.1126/science.6143402

The Built Environment (31)

Stefan Boeri Architetti (2017). Vertical Forest; Bosco Verticale, Milan. Boeri Architetti project documentation. https://www.stefanoboeriarchitetti.net/en/project/vertical-forest/

Stephen R. Kellert & Elizabeth F. Calabrese (2015). The Practice of Biophilic Design. www.biophilic-design.com. https://www.biophilic-design.com/

Rachel Cooper, Elizabeth Burton, & Cary L. Cooper (2014). Wellbeing and the Environment. Wiley-Blackwell.

Rob Imrie & Rachael Luck (2014). Designing inclusive environments; rehabilitating the body and the relevance of universal design. Disability and Rehabilitation, 36(16), 1315-1319. https://doi.org/10.3109/09638288.2014.936191

William Browning, Catherine Ryan, & Joseph Clancy (2014). 14 Patterns of Biophilic Design; Improving Health and Well-Being in the Built Environment. Terrapin Bright Green. https://www.terrapinbrightgreen.com/reports/14-patterns/

Bryan C. Pijanowski, Almo Farina, Stuart H. Gage, Sarah L. Dumyahn, & Bernie L. Krause (2011). What is soundscape ecology? An introduction and overview of an emerging new science. Landscape Ecology, 26(9), 1213-1232. https://doi.org/10.1007/s10980-011-9600-8

Jan Gehl (2011). Life Between Buildings; Using Public Space. Island Press.

Jan Gehl (2010). Cities for People. Island Press.

David Gibson (2009). The Wayfinding Handbook; Information Design for Public Places. Princeton Architectural Press.

Roger S. Ulrich, Craig Zimring, Xuemei Zhu, Jennifer DuBose, Hyun-Bo Seo, Young-Seon Choi, Xiaobo Quan, & Anjali Joseph (2008). A review of the research literature on evidence-based healthcare design. HERD - Health Environments Research and Design Journal, 1(3), 61-125. https://doi.org/10.1177/193758670800100306

Stephen R. Kellert, Judith H. Heerwagen, & Martin L. Mador (2008). Biophilic Design; The Theory, Science, and Practice of Bringing Buildings to Life. Wiley.

Nikos A. Salingaros (2005). Principles of Urban Structure. Techne Press.

D. Kirk Hamilton (2003). The four levels of evidence-based practice. Healthcare Design, 3, 18-26. https://www.healthcaredesignmagazine.com/architecture/four-levels-evidence-based-practice/

Cynthia A. Leibrock & James E. Terry (1999). Beautiful Universal Design; A Visual Guide. Wiley.

Molly Follette Story, James L. Mueller, & Ronald L. Mace (1998). The Universal Design File; Designing for People of All Ages and Abilities. NC State University Center for Universal Design.

Judith H. Heerwagen, Janet G. Heubach, John Montgomery, & Wayne C. Weimer (1995). Environmental design, work, and well being; managing occupational stress through changes in the workplace environment. AAOHN Journal, 43(9), 458-468. https://doi.org/10.1177/216507999504300904

Paul Arthur & Romedi Passini (1992). Wayfinding: People, Signs, and Architecture. McGraw-Hill, 238. https://search.worldcat.org/title/wayfinding-people-signs-and-architecture/oclc/643980980

Paul Arthur & Romedi Passini (1992). Wayfinding; People, Signs, and Architecture. McGraw-Hill.

Rachel Kaplan & Stephen Kaplan (1989). The Experience of Nature; A Psychological Perspective. Cambridge University Press.

Edward O. WILSON (1984). Biophilia. Harvard University Press. https://doi.org/10.4159/9780674045231

Kevin Lynch (1984). Reconsidering The Image of the City. Cities of the Mind, 151-161. https://doi.org/10.1007/978-1-4757-9697-1_9

Romedi Passini (1984). Wayfinding in Architecture. Van Nostrand Reinhold.

William H. Whyte (1980). The Social Life of Small Urban Spaces. Project for Public Spaces.

R. Murray Schafer (1977). The Soundscape; Our Sonic Environment and the Tuning of the World. Destiny Books.

Yi-Fu Tuan (1977). Space and Place; The Perspective of Experience. University of Minnesota Press.

Reyner Banham (1969). The Architecture of the Well-Tempered Environment. Architectural Press.

Edward T. Hall (1966). The Hidden Dimension. Doubleday.

Gordon Cullen (1961). The Concise Townscape. Architectural Press.

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Data Visualisation (30)

Colin Ware (2021). Information Visualization: Perception for Design. Morgan Kaufmann, 560. https://shop.elsevier.com/books/information-visualization/ware/978-0-12-812875-6

Colin Ware (2020). Information Visualization; Perception for Design (4th ed). Morgan Kaufmann.

Alberto Cairo (2019). How Charts Lie; Getting Smarter about Visual Information. W. W. Norton.

Andy Kirk (2019). Data Visualisation; A Handbook for Data Driven Design (2nd ed). SAGE.

Arvind Satyanarayan, Dominik Moritz, Kanit Wongsuphasawat, & Jeffrey Heer (2017). Vega-Lite; a grammar of interactive graphics. IEEE Transactions on Visualization and Computer Graphics, 23(1), 341-350. https://doi.org/10.1109/TVCG.2016.2599030

Alberto Cairo (2016). The Truthful Art: Data, Charts, and Maps for Communication. New Riders, 400. https://www.pearson.com/en-us/subject-catalog/p/the-truthful-art-data-charts-and-maps-for-communication/P200000008947/9780133440539

Cole Nussbaumer Knaflic (2015). Storytelling with Data; A Data Visualization Guide for Business Professionals. Wiley.

Tamara Munzner (2014). Visualization Analysis and Design. A K Peters/CRC Press. https://doi.org/10.1201/b17511

Nathan Yau (2013). Data Points; Visualization That Means Something. Wiley.

Stephen Few (2013). Information Dashboard Design; Displaying Data for At-a-glance Monitoring (2nd ed). Analytics Press.

C. G. Healey & J. T. Enns (2012). Attention and Visual Memory in Visualization and Computer Graphics. IEEE Transactions on Visualization and Computer Graphics, 18(7), 1170-1188. https://doi.org/10.1109/tvcg.2011.127

Stephen Few (2012). Show Me the Numbers; Designing Tables and Graphs to Enlighten (2nd ed). Analytics Press.

Michael Bostock, Vadim Ogievetsky, & Jeffrey Heer (2011). D3; data-driven documents. IEEE Transactions on Visualization and Computer Graphics, 17(12), 2301-2309. https://doi.org/10.1109/TVCG.2011.185

Edward Segel & Jeffrey Heer (2010). Narrative visualization; telling stories with data. IEEE Transactions on Visualization and Computer Graphics, 16(6), 1139-1148. https://doi.org/10.1109/TVCG.2010.179

Hadley Wickham (2010). A Layered Grammar of Graphics. Journal of Computational and Graphical Statistics, 19(1), 3-28. https://doi.org/10.1198/jcgs.2009.07098

Jeffrey Heer, Michael Bostock, & Vadim Ogievetsky (2010). A tour through the visualization zoo. Communications of the ACM, 53(6), 59-67. https://doi.org/10.1145/1743546.1743567

Leland Wilkinson (2010). The grammar of graphics. WIREs Computational Statistics, 2(6), 673-677. https://doi.org/10.1002/wics.118

Stephen Few (2009). Now You See It: Simple Visualization Techniques for Quantitative Analysis. Analytics Press, 328. https://analyticspress.com/nysi.php

Jeffrey Heer & George G. Robertson (2007). Animated transitions in statistical data graphics. IEEE Transactions on Visualization and Computer Graphics, 13(6), 1240-1247. https://doi.org/10.1109/TVCG.2007.70539

Ji Soo Yi, Youn-ah Kang, John Stasko, & Julie A. Jacko (2007). Toward a deeper understanding of the role of interaction in information visualization. IEEE Transactions on Visualization and Computer Graphics, 13(6), 1224-1231. https://doi.org/10.1109/TVCG.2007.70515

Stephen Few (2006). Information Dashboard Design: The Effective Visual Communication of Data. O'Reilly Media, 223. https://openlibrary.org/books/OL7581253M/Information_Dashboard_Design

Edward R. Tufte (2001). The Visual Display of Quantitative Information. Graphics Press, 200. https://www.edwardtufte.com/book/the-visual-display-of-quantitative-information/

Edward R. Tufte (1997). Visual Explanations; Images and Quantities, Evidence and Narrative. Graphics Press.

Edward R. Tufte (1990). Envisioning Information. Graphics Press.

Jock Mackinlay (1986). Automating the design of graphical presentations of relational information. ACM Transactions on Graphics, 5(2), 110-141. https://doi.org/10.1145/22949.22950

William S. Cleveland & Robert McGill (1985). Graphical Perception and Graphical Methods for Analyzing Scientific Data. Science, 229(4716), 828-833. https://doi.org/10.1126/science.229.4716.828

Edward R. Tufte & O. E. Katter (1984). Book reviews: The visual display of quantitative information. IEEE Transactions on Professional Communication, PC-27(2), 108-108. https://doi.org/10.1109/tpc.1984.6448807

William S. Cleveland & Robert McGill (1984). Graphical Perception: Theory, Experimentation, and Application to the Development of Graphical Methods. Journal of the American Statistical Association, 79(387), 531-554. https://doi.org/10.1080/01621459.1984.10478080

William S. Cleveland & Robert McGill (1984). Graphical perception; theory, experimentation, and application to the development of graphical methods. Journal of the American Statistical Association, 79(387), 531-554. https://doi.org/10.1080/01621459.1984.10478080

Jacques Bertin (1967). Sémiologie graphique. Gauthier-Villars. https://www.esri.com/en-us/esri-press/browse/semiology-of-graphics-diagrams-networks-maps

Methods (117)

Research methods for evaluating and predicting usability: testing, expert review, modelling, and statistics.

Usability Testing (44)

Ron Kohavi, Diane Tang, & Ya Xu (2020). Trustworthy Online Controlled Experiments; A Practical Guide to A/B Testing. Cambridge University Press.

Jeff Sauro (2018). Customer Analytics for Dummies. Wiley.

Page Laubheimer (2018). Remote moderated usability tests; how to do them. Nielsen Norman Group. https://www.nngroup.com/articles/moderated-remote-usability-test/

Jonathan Lazar, Jinjuan Heidi Feng, & Harry Hochheiser (2017). Research Methods in Human-Computer Interaction. Morgan Kaufmann, 560. https://shop.elsevier.com/books/research-methods-in-human-computer-interaction/lazar/978-0-12-805390-4

Ron Kohavi & Roger Longbotham (2017). Online controlled experiments and A/B testing. Encyclopedia of Machine Learning and Data Mining (Sammut & Webb, eds.), 922-929. https://doi.org/10.1007/978-1-4899-7687-1_891

Jeff Sauro & James R. Lewis (2016). Quantifying the User Experience: Practical Statistics for User Research. Morgan Kaufmann, 374. https://shop.elsevier.com/books/quantifying-the-user-experience/sauro/978-0-12-802308-2

Gary M. Olson & Judith S. Olson (2014). Distance matters revisited; collaboration tools and the future of remote work. Ways of Knowing in HCI (Olson & Kellogg, eds.), 339-365.

Kathy Charmaz (2014). Constructing Grounded Theory (2nd ed). SAGE.

Amy Schade (2013). Remote unmoderated usability testing; pros and cons. Nielsen Norman Group. https://www.nngroup.com/articles/remote-usability-tests/

Laura Dabbish, Colleen Stuart, Jason Tsay, & Jim Herbsleb (2012). Social coding in GitHub; transparency and collaboration in an open software repository. Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work, 1277-1286. https://doi.org/10.1145/2145204.2145396

Michael J. Muller & Sandra Kogan (2012). Grounded Theory Method in Human-Computer Interaction and Computer-Supported Cooperative Work. The Human-Computer Interaction Handbook (3rd ed; Jacko, ed.), 1003-1024. https://doi.org/10.1201/b11963-ch-44

Christian Heath, Jon Hindmarsh, & Paul Luff (2010). Video in Qualitative Research; Analysing Social Interaction in Everyday Life. SAGE.

Nate Bolt & Tony Tulathimutte (2010). Remote Research; Real Users, Real Time, Real Research. Rosenfeld Media.

Steve Krug (2010). Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems. New Riders, 168. https://sensible.com/rocket-surgery-made-easy/

Andy Crabtree, Tom Rodden, Peter Tolmie, & Graham Button (2009). Ethnography considered harmful. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 879-888. https://doi.org/10.1145/1518701.1518835

Mark A. Burrell, Jeanette Blomberg, & Greg Guest (2009). An ethnographic approach to design. Human-Computer Interaction; Development Process (Sears & Jacko, eds.), 964-986. https://doi.org/10.1201/9781420088892.ch5

Jeffrey Rubin & Dana Chisnell (2008). Handbook of Usability Testing. Wiley, 384. https://www.wiley.com/en-us/Handbook+of+Usability+Testing%3A+How+to+Plan%2C+Design%2C+and+Conduct+Effective+Tests%2C+2nd+Edition-p-9780470185483

Paul Dourish (2006). Implications for design. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 541-550. https://doi.org/10.1145/1124772.1124855

Virginia Braun & Victoria Clarke (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101. https://doi.org/10.1191/1478088706qp063oa

Hsiu-Fang Hsieh & Sarah E. Shannon (2005). Three approaches to qualitative content analysis. Qualitative Health Research, 15(9), 1277-1288. https://doi.org/10.1177/1049732305276687

Jeff Sauro & Erika Kindlund (2005). A method to standardize usability metrics into a single score. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 401-409. https://doi.org/10.1145/1054972.1055028

Thomas S. Tullis & Jacqueline N. Stetson (2004). A comparison of questionnaires for assessing website usability. Proceedings of the Usability Professionals Association Conference. https://www.semanticscholar.org/paper/A-Comparison-of-Questionnaires-for-Assessing-Tullis-Stetson/9d621a71a9c9e24f689f5263ed5b74e53535374a

David Pinelle, Carl Gutwin, & Saul Greenberg (2003). Task analysis for groupware usability evaluation; modeling shared-workspace tasks with the mechanics of collaboration. ACM Transactions on Computer-Human Interaction, 10(4), 281-311. https://doi.org/10.1145/966930.966932

Marc Hassenzahl, Michael Burmester, & Franz Koller (2003). AttrakDiff; a questionnaire for measuring perceived hedonic and pragmatic quality. Mensch und Computer 2003 (Ziegler & Szwillus, eds.), 187-196.

Carl Gutwin & Saul Greenberg (2002). A descriptive framework of workspace awareness for real-time groupware. Computer Supported Cooperative Work, 11(3), 411-446. https://doi.org/10.1023/A:1021271517844

Jakob Nielsen, Tonya Clemmensen, & Carsten Yssing (2002). Getting access to what goes on in people's heads? Reflections on the think-aloud technique. Proceedings of the Second Nordic Conference on Human-Computer Interaction, 101-110. https://doi.org/10.1145/572020.572033

Gary M. Olson & Judith S. Olson (2000). Distance matters. Human-Computer Interaction, 15(2-3), 139-178. https://doi.org/10.1207/S15327051HCI1523_4

Luuk van Waes (2000). Thinking aloud as a method for testing the usability of websites; the influence of task variation on the evaluation of hypertext. IEEE Transactions on Professional Communication, 43(3), 279-291. https://doi.org/10.1109/47.867944

Ted Boren & Judith Ramey (2000). Thinking aloud; reconciling theory and practice. IEEE Transactions on Professional Communication, 43(3), 261-278. https://doi.org/10.1109/47.867942

Ted Boren & Judith Ramey (2000). Thinking aloud; reconciling theory and practice. IEEE Transactions on Professional Communication, 43(3), 261-278. https://doi.org/10.1109/47.867942

Joseph S. Dumas & Janice C. Redish (1999). A Practical Guide to Usability Testing (Revised ed). Intellect.

Hugh Beyer & Karen Holtzblatt (1997). Contextual Design; Defining Customer-Centered Systems. Morgan Kaufmann.

John Brooke (1996). SUS: A 'quick and dirty' usability scale. Usability Evaluation in Industry (P. W. Jordan, B. Thomas, B. A. Weerdmeester, & I. L. McClelland, Eds.), 189-194. https://www.taylorfrancis.com/chapters/edit/10.1201/9781498710411-35/sus-quick-dirty-usability-scale-john-brooke

James R. Lewis (1995). IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use. International Journal of Human-Computer Interaction, 7(1), 57-78. https://doi.org/10.1080/10447319509526110

James R. Lewis (1995). IBM computer usability satisfaction questionnaires; psychometric evaluation and instructions for use. International Journal of Human-Computer Interaction, 7(1), 57-78. https://doi.org/10.1080/10447319509526110

Jakob Nielsen & Thomas K. Landauer (1993). A mathematical model of the finding of usability problems. Proceedings of the SIGCHI conference on Human factors in computing systems - CHI '93, 206-213. https://doi.org/10.1145/169059.169166

Jakob Nielsen & Thomas K. Landauer (1993). A mathematical model of the finding of usability problems. Proceedings of the INTERACT '93 and CHI '93, 206-213. https://doi.org/10.1145/169059.169166

K. Anders Ericsson & Herbert A. Simon (1993). Protocol Analysis; Verbal Reports as Data (Revised ed). MIT Press.

Paul Dourish & Victoria Bellotti (1992). Awareness and coordination in shared workspaces. Proceedings of the 1992 ACM Conference on Computer-Supported Cooperative Work, 107-114. https://doi.org/10.1145/143457.143468

Robert A. Virzi (1992). Refining the test phase of usability evaluation; how many subjects is enough?. Human Factors, 34(4), 457-468. https://doi.org/10.1177/001872089203400407

Jonathan Grudin (1988). Why CSCW applications fail; problems in the design and evaluation of organizational interfaces. Proceedings of the 1988 ACM Conference on Computer-Supported Cooperative Work, 85-93. https://doi.org/10.1145/62266.62273

Lucy A. Suchman (1987). Plans and Situated Actions; The Problem of Human-Machine Communication. Cambridge University Press.

Joseph H. Danks, K. Anders Ericsson, & Herbert A. Simon (1985). Protocol Analysis: Verbal Reports as Data. The American Journal of Psychology, 98(4), 641. https://doi.org/10.2307/1422516

Harvey Sacks, Emanuel A. Schegloff, & Gail Jefferson (1974). A simplest systematics for the organization of turn-taking for conversation. Language, 50(4), 696-735. https://doi.org/10.1353/lan.1974.0010

Heuristic Evaluation and Expert Review (27)

Rex Hartson & Pardha S. Pyla (2018). The UX Book; Agile UX Design for a Quality User Experience (2nd ed). Morgan Kaufmann.

Wonil Hwang & Gavriel Salvendy (2010). Number of people required for usability evaluation; the 10±2 rule. Communications of the ACM, 53(5), 130-133. https://doi.org/10.1145/1735223.1735255

Chris Ling & Gary Salvendy (2009). Effect of evaluators' cognitive style on heuristic evaluation; field dependent and field independent evaluators. International Journal of Human-Computer Studies, 67(4), 382-393. https://doi.org/10.1016/j.ijhcs.2008.11.002

David Travis (2009). 247 web usability guidelines. Userfocus.

David Pinelle, Nelson Wong, & Tadeusz Stach (2008). Heuristic evaluation for games; usability principles for video game design. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '08), 1453-1462. https://doi.org/10.1145/1357054.1357282

Ebba Þóra Hvannberg, Effie Lai-Chong Law, & Marta Kristín Lárusdóttir (2007). Heuristic evaluation; comparing ways of finding and reporting usability problems. Interacting with Computers, 19(2), 225-240. https://doi.org/10.1016/j.intcom.2006.10.001

Enrico Bertini, Silvia Gabrielli, & Stephen Kimani (2006). Appropriating and assessing heuristics for mobile computing. Proceedings of the Working Conference on Advanced Visual Interfaces (AVI '06), 119-126. https://doi.org/10.1145/1133265.1133291

Alistair Sutcliffe & Brian Gault (2004). Heuristic evaluation of virtual reality applications. Interacting with Computers, 16(4), 831-849. https://doi.org/10.1016/j.intcom.2004.05.001

Deniese Pierotti (2004). Heuristic Evaluation; A System Checklist. STC Usability SIG. https://stcsig.org/usability/topics/articles/he-checklist.html

Heather Desurvire, Martin Caplan, & Jozsef A. Toth (2004). Using heuristics to evaluate the playability of games. CHI '04 Extended Abstracts on Human Factors in Computing Systems, 1509-1512. https://doi.org/10.1145/985921.986102

Morten Hertzum & Niels Ebbe Jacobsen (2003). The Evaluator Effect: A Chilling Fact About Usability Evaluation Methods. International Journal of Human-Computer Interaction, 15(1), 183-204. https://doi.org/10.1207/s15327590ijhc1501_14

Alistair Sutcliffe (2002). Heuristic evaluation of website attractiveness and usability. Interactive Systems Design, Specification, and Verification, 183-198. https://doi.org/10.1007/3-540-45522-1_11

Gilbert Cockton & Alan Woolrych (2001). Understanding inspection methods; lessons from an assessment of heuristic evaluation. People and Computers XV (Proceedings of HCI 2001), 171-191. https://doi.org/10.1007/978-1-4471-0353-0_11

Melody Y. Ivory & Marti A. Hearst (2001). The state of the art in automating usability evaluation of user interfaces. ACM Computing Surveys, 33(4), 470-516. https://doi.org/10.1145/503112.503114

Terence S. Andre, Robert C. Williges, & Hartmut Hartson (2001). The user action framework; a reliable foundation for usability engineering support tools. International Journal of Human-Computer Studies, 54(1), 107-136. https://doi.org/10.1006/ijhc.2000.0441

Iain Connell & Tom Hammond (2000). Comparing heuristic evaluation and cognitive walkthrough. Proceedings of the BCS HCI Conference, 401-415.

Rick Spencer (2000). The streamlined cognitive walkthrough method; working around social constraints encountered in a software development company. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 353-359. https://doi.org/10.1145/332040.332456

Andrew Sears (1997). Heuristic walkthroughs; finding the problems without the noise. International Journal of Human-Computer Interaction, 9(3), 213-234. https://doi.org/10.1207/s15327590ijhc0903_2

Dawn Lavery, Gilbert Cockton, & Malcolm Atkinson (1997). Comparison of evaluation methods using structured usability problem reports. Behaviour and Information Technology, 16(4-5), 246-266. https://doi.org/10.1080/014492997119824

Cathleen Wharton, John Rieman, Clayton Lewis, & Peter Polson (1994). The cognitive walkthrough method: A practitioner's guide. Usability Inspection Methods (J. Nielsen & R. L. Mack, Eds.), 105-140. https://www.colorado.edu/ics/sites/default/files/attached-files/93-07.pdf

Jakob Nielsen (1994). Severity ratings for usability problems. Nielsen Norman Group / Usability Inspection Methods. https://www.nngroup.com/articles/how-to-rate-the-severity-of-usability-problems/

Jakob Nielsen (1992). Finding usability problems through heuristic evaluation. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 373-380. https://doi.org/10.1145/142750.142834

Peter G. Polson, Clayton Lewis, John Rieman, & Cathleen Wharton (1992). Cognitive walkthroughs; a method for theory-based evaluation of user interfaces. International Journal of Man-Machine Studies, 36(5), 741-773. https://doi.org/10.1016/0020-7373(92)90039-N

Peter G. Polson, Clayton Lewis, John Rieman, & Cathleen Wharton (1992). Cognitive walkthroughs; a method for theory-based evaluation of user interfaces. International Journal of Man-Machine Studies, 36(5), 741-773. https://doi.org/10.1016/0020-7373(92)90039-N

Robin Jeffries, James R. Miller, Cathleen Wharton, & Kathy Uyeda (1991). User interface evaluation in the real world. Proceedings of the SIGCHI conference on Human factors in computing systems Reaching through technology - CHI '91, 119-124. https://doi.org/10.1145/108844.108862

Clayton Lewis, Peter G. Polson, Cathleen Wharton, & John Rieman (1990). Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces. Proceedings of the SIGCHI conference on Human factors in computing systems Empowering people - CHI '90, 235-242. https://doi.org/10.1145/97243.97279

Jakob Nielsen & Rolf Molich (1990). Heuristic evaluation of user interfaces. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 249-256. https://doi.org/10.1145/97243.97281

Predictive Modelling (23)

Qian Yang, Aaron Steinfeld, Carolyn Rosé, & John Zimmerman (2020). Re-examining whether, why, and how human-AI interaction is uniquely difficult to design. Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, 1-13. https://doi.org/10.1145/3313831.3376301

Stewart Estes (2014). Cogulator; a cognitive calculator for human-computer interaction. MITRE Corporation; tool documentation. https://cogulator.io/

David E. Kieras (2010). Modeling visual search of displays of many objects; the role of differential acuity and fixation memory. Proceedings of the 10th International Conference on Cognitive Modeling, 127-132.

Dario D. Salvucci (2009). Rapid prototyping and evaluation of in-vehicle interfaces. ACM Transactions on Computer-Human Interaction, 16(2), 1-33. https://doi.org/10.1145/1534903.1534906

Peter Pirolli (2007). Information Foraging Theory; Adaptive Interaction with Information. Oxford University Press.

Bonnie E. John, Konstantine Prevas, Dario D. Salvucci, & Ken Koedinger (2004). Predictive human performance modeling made easy. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '04), 455-462. https://doi.org/10.1145/985692.985750

Dan Diaper & Neville Stanton (2003). The Handbook of Task Analysis for Human-Computer Interaction. Lawrence Erlbaum Associates.

Peter Pirolli & Wai-Tat Fu (2003). SNIF-ACT; a model of information foraging on the World Wide Web. 9th International Conference on User Modeling, 45-54. https://doi.org/10.1007/3-540-44963-9_8

Victoria Bellotti, Brinda Dalal, Nathaniel Good, Peter Flynn, Daniel G. Bobrow, & Nicolas Ducheneaut (2002). Making sense of sensing systems; five questions for designers and researchers. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 415-422. https://doi.org/10.1145/503376.503450

Michael D. Byrne & John R. Anderson (2001). Serial modules in parallel; the psychological refractory period and perfect time-sharing. Psychological Review, 108(4), 847-869. https://doi.org/10.1037/0033-295X.108.4.847

Peter Pirolli & Stuart Card (1999). Information foraging. Psychological Review, 106(4), 643-675. https://doi.org/10.1037/0033-295X.106.4.643

David E. Kieras & David E. Meyer (1997). An overview of the EPIC architecture for cognition and performance with application to human-computer interaction. Human-Computer Interaction, 12(4), 391-438. https://doi.org/10.1207/s15327051hci1204_4

David E. Kieras (1997). A guide to GOMS model usability evaluation using NGOMSL. Handbook of Human-Computer Interaction (Helander et al., eds.), 733-766.

John R. Anderson, Michael Matessa, & Christian Lebiere (1997). ACT-R; A Theory of Higher Level Cognition and Its Relation to Visual Attention. Human-Computer Interaction, 12(4), 439-462. https://doi.org/10.1207/s15327051hci1204_5

Bonnie E. John & David E. Kieras (1996). Using GOMS for user interface design and evaluation; which technique?. ACM Transactions on Computer-Human Interaction, 3(4), 287-319. https://doi.org/10.1145/235833.236050

Bonnie E. John (1996). TYPIST; a theory of performance in skilled typing. Human-Computer Interaction, 11(4), 321-355. https://doi.org/10.1207/s15327051hci1104_2

Peter Pirolli & Stuart K. Card (1995). Information foraging in information access environments. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 51-58. https://doi.org/10.1145/223904.223911

Wayne D. Gray, Bonnie E. John, & Michael E. Atwood (1993). Project Ernestine; validating a GOMS analysis for predicting and explaining real-world task performance. Human-Computer Interaction, 8(3), 237-309. https://doi.org/10.1207/s15327051hci0803_3

Barry Kirwan & Les K. Ainsworth (1992). A Guide to Task Analysis. Taylor and Francis.

Yiqing Liu & Christopher D. Wickens (1992). Use of computer graphics and cluster analysis in aiding relational judgement. Human Factors, 34(2), 165-178. https://doi.org/10.1177/001872089203400203

Judith Reitman Olson & Gary M. Olson (1990). The growth of cognitive modeling in human-computer interaction since GOMS. Human-Computer Interaction, 5(2-3), 221-265. https://doi.org/10.1207/s15327051hci0502&3_4

Bonnie E. John & Allen Newell (1989). Cumulating the science of HCI; from S-R compatibility to transcription typing. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '89), 109-114. https://doi.org/10.1145/67449.67472

Stuart K. Card, Thomas P. Moran, & Allen Newell (1980). Computer text-editing; an information-processing analysis of a routine cognitive skill. Cognitive Psychology, 12(1), 32-74. https://doi.org/10.1016/0010-0285(80)90003-1

Experimental Design and Statistics (23)

Andy Field (2024). Discovering Statistics Using IBM SPSS Statistics. SAGE, 1104. https://www.discoveringstatistics.com/

I. Scott MacKenzie (2024). Human-Computer Interaction; An Empirical Research Perspective (2nd ed). Morgan Kaufmann.

Andy Cockburn, Pierre Dragicevic, Lonni Besançon, & Carl Gutwin (2020). Threats of a replication crisis in empirical computer science. Communications of the ACM, 63(8), 70-79. https://doi.org/10.1145/3360311

Ron Kohavi, Diane Tang, & Ya Xu (2020). Trustworthy Online Controlled Experiments. Cambridge University Press. https://doi.org/10.1017/9781108653985

Scott E. Maxwell, Harold D. Delaney, & Ken Kelley (2018). Designing Experiments and Analyzing Data; A Model Comparison Perspective (3rd ed). Routledge.

Christopher D. Chambers (2017). The Seven Deadly Sins of Psychology; A Manifesto for Reforming the Culture of Scientific Practice. Princeton University Press.

Jacob O. Wobbrock & Julie A. Kientz (2016). Research contributions in human-computer interaction. Interactions, 23(3), 38-44. https://doi.org/10.1145/2907069

Jeff Sauro & James R. Lewis (2016). Quantifying the User Experience; Practical Statistics for User Research (2nd ed). Morgan Kaufmann.

Matthew Kay, Gregory L. Nelson, & Eric B. Hekler (2016). Researcher-centered design of statistics; why Bayesian statistics better fit the culture and incentives of HCI. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '16), 4521-4532. https://doi.org/10.1145/2858036.2858465

Brian A. Nosek, George Alter, George C. Banks, Denny Borsboom, Sara D. Bowman, Steven J. Breckler, Stuart Buck, Christopher D. Chambers, Gilbert Chin, Garret Christensen, Marcus Contestabile, Aaron Dafoe, Eric Eich, Jeremy Freese, Rachel Glennerster, Daniel Goroff, Donald P. Green, Brian Hesse, Macartan Humphreys, John Ishiyama, Dean Karlan, Alfred Kraut, Arthur Lupia, Patricia Mabry, Tom A. Madon, Neil Malhotra, Edward Mayo-Wilson, Marcia McNutt, Edward Miguel, Elizabeth Levy Paluck, Uri Simonsohn, Courtney Soderberg, Brian A. Spellman, Jennifer Turitto, Gerard VandenBos, Simine Vazire, Eric J. Wagenmakers, Ryan Wilson, & Tal Yarkoni (2015). Promoting an open research culture. Science, 348(6242), 1422-1425. https://doi.org/10.1126/science.aab2374

Darren Gergle & Desney S. Tan (2014). Experimental research in HCI. Ways of Knowing in HCI (Olson & Kellogg, eds.), 191-227.

Don A. Dillman, Jolene D. Smyth, & Leah Melani Christian (2014). Internet, Phone, Mail, and Mixed-Mode Surveys; The Tailored Design Method (4th ed). Wiley.

Geoff Cumming (2014). The new statistics; why and how. Psychological Science, 25(1), 7-29. https://doi.org/10.1177/0956797613504966

Jacob Cohen (2013). Statistical Power Analysis for the Behavioral Sciences. Routledge. https://doi.org/10.4324/9780203771587

Thomas Tullis & Bill Albert (2013). Measuring the User Experience; Collecting, Analyzing, and Presenting Usability Metrics (2nd ed). Morgan Kaufmann.

Andy Field, Jeremy Miles, & Zoë Field (2012). Discovering Statistics Using R. SAGE.

David C. Howell (2012). Statistical Methods for Psychology (8th ed). Wadsworth.

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AI, automation, and what comes next in the science of design.

AI and Usability (50)

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Ziwei Ji, Nayeon Lee, Rita Frieske, Tiezheng Yu, Dan Su, Yan Xu, Etsuko Ishii, Yejin Bang, Andrea Madotto, & Pascale Fung (2023). Survey of hallucination in natural language generation. ACM Computing Surveys, 55(12), 1-38. https://doi.org/10.1145/3571730

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Long Ouyang, Jeffrey Wu, Xu Jiang, Diogo Almeida, Carroll L. Wainwright, Pamela Mishkin, Chong Zhang, Sandhini Agarwal, Katarina Slama, Alex Ray, John Schulman, Jacob Hilton, Fraser Kelton, Luke Miller, Maddie Simens, Amanda Askell, Peter Welinder, Paul Christiano, Jan Leike, & Ryan Lowe (2022). Training language models to follow instructions with human feedback. Advances in Neural Information Processing Systems, 35, 27730-27744. https://papers.nips.cc/paper_files/paper/2022/hash/b1efde53be364a73914f58805a001731-Abstract-Conference.html

Yuntao Bai, Saurav Kadavath, Sandipan Kundu, Amanda Askell, Jackson Kernion, Andy Jones, Anna Chen, Anna Goldie, Azalia Mirhoseini, Cameron McKinnon, Carol Chen, Catherine Olsson, Christopher Olah, Danny Hernandez, Dawn Drain, Deep Ganguli, Dustin Li, Eli Tran-Johnson, Ethan Perez, Jamie Kerr, Jared Mueller, Jeffrey Ladish, Joshua Landau, Kamal Ndousse, Kamile Lukosuite, Liane Lovitt, Michael Sellitto, Nelson Elhage, Nicholas Schiefer, Noemi Mercado, Nova DasSarma, Robert Lasenby, Robin Larson, Sam Ringer, Scott Johnston, Shauna Kravec, Sheer El Showk, Stanislav Fort, Tamera Lanham, Timothy Telleen-Lawton, Tom Conerly, Tom Henighan, Tristan Hume, Samuel R. Bowman, Zac Hatfield-Dodds, Ben Mann, Dario Amodei, Nicholas Joseph, Sam McCandlish, Tom Brown, & Jared Kaplan (2022). Constitutional AI; harmlessness from AI feedback. arXiv preprint. https://arxiv.org/abs/2212.08073

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Hong Shen, Wesley H. Deng, Aditi Chattopadhyay, Zhiwei Steven Wu, Xu Wang, & Haiyi Zhu (2020). Value cards; an educational toolkit for teaching social impacts of machine learning through deliberation. Proceedings of the 2021 ACM Conference on Fairness, Accountability, and Transparency (FAccT '21), 850-861. https://doi.org/10.1145/3442188.3445971

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Patrick Lewis, Ethan Perez, Aleksandra Piktus, Fabio Petroni, Vladimir Karpukhin, Naman Goyal, Heinrich Küttler, Mike Lewis, Wen-tau Yih, Tim Rocktäschel, Sebastian Riedel, & Douwe Kiela (2020). Retrieval-augmented generation for knowledge-intensive NLP tasks. Advances in Neural Information Processing Systems, 33, 9459-9474. https://papers.nips.cc/paper/2020/hash/6b493230205f780e1bc26945df7481e5-Abstract.html

Q. Vera Liao, Daniel Gruen, & Sarah Miller (2020). Questioning the AI; informing design practices for explainable AI user experiences. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '20), 1-15. https://doi.org/10.1145/3313831.3376590

Qian Yang, Aaron Steinfeld, Carolyn Rosé, & John Zimmerman (2020). Re-examining whether, why, and how human-AI interaction is uniquely difficult to design. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '20), 1-13. https://doi.org/10.1145/3313831.3376301

Tom B. Brown, Benjamin Mann, Nick Ryder, Melanie Subbiah, Jared Kaplan, Prafulla Dhariwal, Arvind Neelakantan, Pranav Shyam, Girish Sastry, Amanda Askell, Sandhini Agarwal, Ariel Herbert-Voss, Gretchen Krueger, Tom Henighan, Rewon Child, Aditya Ramesh, Daniel M. Ziegler, Jeffrey Wu, Clemens Winter, Christopher Hesse, Mark Chen, Eric Sigler, Mateusz Litwin, Scott Gray, Benjamin Chess, Jack Clark, Christopher Berner, Sam McCandlish, Alec Radford, Ilya Sutskever, & Dario Amodei (2020). Language models are few-shot learners. Advances in Neural Information Processing Systems, 33, 1877-1901. https://papers.nips.cc/paper/2020/hash/1457c0d6bfcb4967418bfb8ac142f64a-Abstract.html

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Gagan Bansal, Besmira Nushi, Ece Kamar, Walter S. Lasecki, Daniel S. Weld, & Eric Horvitz (2019). Beyond accuracy; the role of mental models in human-AI team performance. Proceedings of the AAAI Conference on Human Computation and Crowdsourcing (HCOMP), 7(1), 2-11. https://doi.org/10.1609/hcomp.v7i1.5285

Kenneth Holstein, Jennifer Wortman Vaughan, Hal Daumé III, Miro Dudik, & Hanna Wallach (2019). Improving fairness in machine learning systems; what do industry practitioners need?. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 1-16. https://doi.org/10.1145/3290605.3300830

Margaret Mitchell, Simone Wu, Andrew Zaldivar, Parker Barnes, Lucy Vasserman, Ben Hutchinson, Elena Spitzer, Inioluwa Deborah Raji, & Timnit Gebru (2019). Model cards for model reporting. Proceedings of the Conference on Fairness, Accountability, and Transparency, 220-229. https://doi.org/10.1145/3287560.3287596

Rafal Kocielnik, Saleema Amershi, & Paul N. Bennett (2019). Will you accept an imperfect AI? Exploring designs for adjusting end-user expectations of AI systems. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '19), 1-14. https://doi.org/10.1145/3290605.3300641

Saleema Amershi, Dan Weld, Mihaela Vorvoreanu, Adam Fourney, Besmira Nushi, Penny Collisson, Jina Suh, Shamsi Iqbal, Paul N. Bennett, Kori Inkpen, Jaime Teevan, Ruth Kikin-Gil, & Eric Horvitz (2019). Guidelines for Human-AI Interaction. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 1-13. https://doi.org/10.1145/3290605.3300233

Saleema Amershi, Dan Weld, Mihaela Vorvoreanu, Adam Fourney, Besmira Nushi, Penny Collisson, Jina Suh, Shamsi Iqbal, Paul N. Bennett, Kori Inkpen, Jaime Teevan, Ruth Kikin-Gil, & Eric Horvitz (2019). Guidelines for human-AI interaction. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 1-13. https://doi.org/10.1145/3290605.3300233

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