Paul Dourish (2006)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 541-550.
DOI: https://doi.org/10.1145/1124772.1124855
Abstract. Dourish's influential critique of HCI's habit of demanding "implications for design" from ethnographic studies — arguing that ethnography's contribution is conceptual reframing rather than design recipes. The reference that cracked open the field's relationship with social-scientific research.
Tags: ethnography usability-testing methodology