Graham Dove, Kim Halskov, Jodi Forlizzi, & John Zimmerman (2017)

Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, 278-288.

DOI: https://doi.org/10.1145/3025453.3025739

Abstract. Dove, Halskov, Forlizzi, and Zimmerman's empirical study of how UX practitioners struggle to work with ML as a design material — surfacing the limitations of the design-thinking process when output behaviour is data-dependent.

Tags: ai-usability design-process ml-as-material

Textbook of Usability

UX design innovation; challenges for working with machine learning as a design material