Mica R. Endsley (2017)
Human Factors, 59(1), 5-27.
DOI: https://doi.org/10.1177/0018720816681350
Abstract. Endsley's synthesis of 30 years of human-automation interaction research, surfacing the recurring failure modes — automation complacency, skill degradation, mode confusion, the out-of-the-loop problem — that the modern wave of AI products keeps rediscovering. Required reading for anyone shipping autonomous features in a user-facing app.
Tags: ai-usability automation situation-awareness