Peter A. Hancock, Deborah R. Billings, Kristin E. Schaefer, Jessie Y. C. Chen, Ewart J. de Visser, & Raja Parasuraman (2011)
Human Factors, 53(5), 517-527.
DOI: https://doi.org/10.1177/0018720811417254
Abstract. The Hancock et al. meta-analysis of trust-in-robots research — establishing performance as the dominant factor (vs robot attributes, environmental context, and user attributes). The reference cited as the empirical foundation for trust calibration in AI-assistant design.
Tags: ai-usability trust meta-analysis