Harvey Sacks, Emanuel A. Schegloff, & Gail Jefferson (1974)
Language, 50(4), 696-735.
DOI: https://doi.org/10.1353/lan.1974.0010
Abstract. Sacks, Schegloff, and Jefferson's foundational paper of conversation analysis — the systematic basis for empirical study of conversational turn-taking. The reference cited in voice-UX, chatbot, and pair-programming research on conversational interaction structure.
Tags: usability-testing conversation-analysis foundational