Kim M. Unertl, Matthew B. Weinger, Kevin B. Johnson, & Nancy M. Lorenzi (2009)
Journal of the American Medical Informatics Association, 16(6), 826-836.
DOI: https://doi.org/10.1197/jamia.M3000
Abstract. Unertl et al.'s foundational study of clinical workflow in chronic-disease care — establishing the workflow / information- flow distinction and the methodology of ethnographic clinical workflow analysis. The reference cited in modern clinical- workflow-UX literature.
Tags: healthcare workflow ethnography foundational