Saleema Amershi, Dan Weld, Mihaela Vorvoreanu, Adam Fourney, Besmira Nushi, Penny Collisson, Jina Suh, Shamsi Iqbal, Paul N. Bennett, Kori Inkpen, Jaime Teevan, Ruth Kikin-Gil, & Eric Horvitz (2019)
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 1-13.
DOI: https://doi.org/10.1145/3290605.3300233
Abstract. Microsoft's 18 guidelines for human-AI interaction — initial contact, during interaction, when wrong, and over time. The most-cited modern reference for AI-specific UX heuristics, explicitly modelled on Nielsen's heuristics with AI-failure scenarios accommodated.
Tags: ai-usability design-principles foundational