Gilbert Cockton & Alan Woolrych (2001)
People and Computers XV (Proceedings of HCI 2001), 171-191.
DOI: https://doi.org/10.1007/978-1-4471-0353-0_11
Abstract. Cockton and Woolrych's critique of heuristic-evaluation methodology — the high false-positive rate, the dependency on evaluator expertise, and the difficulty of separating "real problem" from "evaluator's preference". The reference cited when defending formative usability testing against inspection-only approaches.
Tags: heuristic-evaluation methodology critique