Gloria Mark, Daniela Gudith, & Ulrich Klocke (2008)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 107-110.
DOI: https://doi.org/10.1145/1357054.1357072
Abstract. Mark, Gudith, and Klocke's foundational empirical study finding that interrupted workers compensate by working faster but pay for it in higher stress, frustration, and effort. The reference cited in every notification-UX argument about hidden costs.
Tags: attention interruption foundational