Andy Crabtree, Tom Rodden, Peter Tolmie, & Graham Button (2009)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 879-888.
DOI: https://doi.org/10.1145/1518701.1518835
Abstract. Crabtree et al.'s counter-position to Dourish — arguing that ethnomethodologically-informed ethnography in HCI does produce design-relevant insights when properly conducted. The methodological debate that clarified what HCI ethnography can and cannot deliver.
Tags: ethnography usability-testing methodology