Jonathan Grudin (1988)
Proceedings of the 1988 ACM Conference on Computer-Supported Cooperative Work, 85-93.
DOI: https://doi.org/10.1145/62266.62273
Abstract. Grudin's foundational eight reasons groupware fails — the disparity-of-work-and-benefit problem, intuition-fails-here argument, critical-mass and prisoner's-dilemma dynamics. Still the most-cited single reference in CSCW research.
Tags: cscw foundational evaluation