Jonathan Lazar, Aaron Allen, Jason Kleinman, & Chris Malarkey (2007)
International Journal of Human-Computer Interaction, 22(3), 247-269.
DOI: https://doi.org/10.1080/10447310709336964
Abstract. Lazar et al.'s study of 100 blind users — taxonomy of frustrations encountered while using the web with screen readers. Frequently cited in accessibility-research literature and screen-reader-UX work.
Tags: software accessibility screen-reader empirical