David E. Kieras (2003)
The Human-Computer Interaction Handbook (J. A. Jacko & A. Sears, Eds.), 1139-1151.
URL: https://web.eecs.umich.edu/~kieras/docs/TA_Modeling/Model-based_eval.pdf
Abstract. Overview of model-based evaluation using GOMS and related techniques. Discusses when model-based analysis is most useful (comparing alternatives for well-defined expert tasks) and its limitations (novice behaviour, errors, satisfaction).
Tags: goms evaluation
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