Dawn Lavery, Gilbert Cockton, & Malcolm Atkinson (1997)
Behaviour and Information Technology, 16(4-5), 246-266.
DOI: https://doi.org/10.1080/014492997119824
Abstract. Lavery, Cockton, and Atkinson's structured-usability-problem- report methodology — addressing the longstanding "how do you compare what HE found vs what a test found" question. The reference cited in cross-method-comparison literature.
Tags: heuristic-evaluation methodology structured-reports