John D. Lee & Katrina A. See (2004)
Human Factors, 46(1), 50-80.
DOI: https://doi.org/10.1518/hfes.46.1.50_30392
Abstract. Lee and See's foundational paper on trust in automation — establishing calibration, resolution, and specificity as the three components of appropriate trust. The reference cited in every modern AI-trust-calibration UX paper.
Tags: aviation automation trust foundational