Q. Vera Liao, Daniel Gruen, & Sarah Miller (2020)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '20), 1-15.
DOI: https://doi.org/10.1145/3313831.3376590
Abstract. Empirical study of what questions real users ask of AI systems, and how mismatched the typical "explainable AI" research is with those questions. Argues XAI design needs to start from user questions, not from model interpretability techniques looking for a use case.
Tags: ai-usability xai user-research