Qian Yang, Aaron Steinfeld, Carolyn Rosé, & John Zimmerman (2020)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '20), 1-13.
DOI: https://doi.org/10.1145/3313831.3376301
Abstract. The reference paper analysing what makes AI products harder to design than conventional software: the AI's behaviour is probabilistic and shifting, capabilities are unclear to users, output is partially generative, and feedback loops are hard to engineer. Required reading for any team designing LLM-powered features.
Tags: ai-usability design-research methodology