Jakob Nielsen & Rolf Molich (1990)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 249-256.
DOI: https://doi.org/10.1145/97243.97281
Abstract. Nielsen and Molich's foundational paper proposing heuristic evaluation as a usability-inspection method — the originating reference for what would become the most widely deployed discount-usability method in industry.
Tags: heuristic-evaluation foundational