Jakob Nielsen (1992)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 373-380.
DOI: https://doi.org/10.1145/142750.142834
Abstract. Nielsen's foundational empirical paper on HE effectiveness — establishing the cost-benefit profile of HE relative to other inspection methods. The reference cited whenever HE's cost-effectiveness is the question.
Tags: heuristic-evaluation foundational empirical