JAKOB NIELSEN (1993)
Usability Engineering, 71-114.
DOI: https://doi.org/10.1016/b978-0-08-052029-2.50007-3
Abstract. The foundational textbook of usability engineering. Defines the five quality components (learnability, efficiency, memorability, errors, satisfaction) and the discount usability methods (heuristic evaluation, thinking-aloud, paper prototyping) that made systematic usability work practical for the first time.
Tags: usability foundational