Donald A. Norman (1988)
Basic Books.
URL: https://www.hachettebookgroup.com/titles/don-norman/the-psychology-of-everyday-things/9780465067091/
Abstract. The original edition of what later became The Design of Everyday Things. First articulation of Norman's framework of affordances, mappings, feedback, and conceptual models, and the distinction between knowledge in the head and knowledge in the world.
Tags: foundational design-principles