Raja Parasuraman & Victor Riley (1997)
Human Factors: The Journal of the Human Factors and Ergonomics Society, 39(2), 230-253.
DOI: https://doi.org/10.1518/001872097778543886
Abstract. Framework for understanding how humans interact with automation, covering automation use (reliance and compliance), misuse (over-trust leading to complacency and automation bias), disuse (under-trust leading to rejection of valid recommendations), and abuse (inappropriate application of automation by designers or managers).
Tags: automation trust
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