Luuk van Waes (2000)
IEEE Transactions on Professional Communication, 43(3), 279-291.
DOI: https://doi.org/10.1109/47.867944
Abstract. Van Waes's empirical study comparing concurrent and retrospective think-aloud protocols for website usability testing — finding task structure substantially affects which verbalisation method produces useful data. Cited in think-aloud methodology debates.
Tags: usability-testing think-aloud methodology