Alma Whitten & J. D. Tygar (1999)
Proceedings of the 8th USENIX Security Symposium, 169-184.
URL: https://www.usenix.org/legacy/events/sec99/full_papers/whitten/whitten.pdf
Abstract. Whitten and Tygar's foundational study showing that PGP 5.0 could not be used effectively even by educated test participants — and the genre-defining argument that security failures often reduce to usability failures. The most-cited reference in security-usability research.
Tags: software security usability foundational